After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-12-21T10:58:18+00:00

    How do I uninstall KB2670838 to resolve this issue of crashing with igdpmd64.sys on my Sony VIAO laptop?

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  2. Anonymous
    2013-12-16T16:46:34+00:00

    Yo creo q hay q actualizar los controlafores de la grafica y ya

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  3. Anonymous
    2013-11-26T22:20:46+00:00

    It may be update KB2670838 is installed on your laptop. go to add/remove programs and check show windows updates. look for the about update and uninstall it.

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  4. Anonymous
    2013-11-26T15:54:47+00:00

    My laptop is crashing all the time. I have no idea whats wrong. 

    Every time I try to install or update a program, it crashes, sometimes it crash even when I'm not doing anything.

    Please help

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