the MTP USB Device driver doesn't install. I cannot connect external devices such as the Samsung Galaxy. I tried multiple uninstall and re-install, no solution

Anonymous
2013-01-15T16:00:56+00:00

i tried many of the ways suggested in many forums, nothing worked. actually when i forst connected te Galaxy it worked for a few days, then it stopped. My company ha installed on my PC System Center 2012 Endpoint Protection; however it was there even when i was able to connect.  i tird also the ipad and i get the same error.

the solution offered to my previous request on the same issue by Rob Thomas596 strictly refers to Apple products and i can't use it for the Galaxy

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2015-07-16T16:34:12+00:00

Run command prompt as administrator and run the following command:

net localgroup Administrators local service /add

That is what fixed my problem after searching everywhere

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  3. Anonymous
    2016-11-03T12:53:16+00:00

    Hi,

    To address your concern, we would like to know the following:

    • Have you tried uninstalling and reinstalling the drivers for your phone on your Windows computer?
    • Is this happening to other devices?
    • Have you checked if this is the only removable device that can't be read by your machine?

    Thanks.

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  4. Anonymous
    2016-11-02T14:25:19+00:00

    ok once i run that in cmd what do i do next it looks like

     NET LOCALGROUP

    [groupname [/comment:"text"]] [/DOMAIN]

                groupname <ADD [/comment:"text"] ect 

    what do i do next

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