What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2013-12-09T15:47:51+00:00

    Hello - yes, the issue still persists.  Please review my message posted under the 'Private Message' string of this string.

    Lynnette Hay

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  2. Anonymous
    2013-12-07T05:51:02+00:00

    Hello Lynnette,

    We sincerely apologize for the delay in responding. We would need to verify if the issue still persist on your end.

    We'll wait for your response.

    Thank you.

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  3. Anonymous
    2013-08-30T00:00:20+00:00

    Hello Lynnette,

    Thank you for the information that you've provided. I will be re-escalating your inquiry to our support specialist to further investigate the issue. Please check this thread from time to time for updates on the issue.

    Your patience is highly appreciated.

    Thank you.

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  4. Anonymous
    2013-08-29T23:21:16+00:00

    Hello,

    First I want to advise you that only my most recent Movie Maker project was playing choppy and flickering.  Then one of your techs asked me to do a clean install of Windows Essentials.  After that ALL the videos in ALL my previous Movie Maker projects are now playing choppy and flicker.  And my newest Movie Maker project was not fixed. 

    I have placed my newest Movie Maker project in the same shared folder in SkyDrive.  I named it '2013.08.29-For Microsoft'.  I expect you can retrieve it using the same link I sent previously.

    Thank you From Lynnette

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