What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2013-08-05T21:05:59+00:00

    Hi LynnetteHay,

    Thanks for posting back. I forwarded the information you provided to our support specialist for further advise and investigation. We'll update this thread as soon as possible.

    Regards,

    Richard

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  2. Anonymous
    2013-08-05T18:21:37+00:00

    Hello,

    OK - I have selected the link above but when I entered my model number and/or serial number, the message says there are no updates available.  So if I don't add the model or serial number, there is a list of things to pick and I have no idea what to select.  Can you provide some step by step help?  Am I downloading Toshiba video driver or Microsoft video driver? 

    With regard to your other questions:

    1.  No the movies do no play properly on media player.  The only time they play properly is in Windows Live Movie Maker, i.e. where I create the project.

    2.  I am confused by this question because that was one small clip compared to many others I have made in the past and never had any choppy results.  But to answer the question, yes I have tried smaller and I have tried bigger and they all play choppy and flicker.

    3.  I experimented yesterday by burning the Windows Live Movie Maker project directly to CD.  And it was still choppy.

    I really need some better instructions on updating my video driver. 

    Thank you again.

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  3. Anonymous
    2013-08-05T05:26:19+00:00

    Hello,

    Thank you for waiting. Our support specialist has checked the log files you've provided and has confirmed that the video driver is outdated. To resolve this, kindly download the latest video drivers on the Toshiba website by clicking on this link.

    Also, our support specialist has noticed that one of the screenshots you provided shows that the file size of the saved movie is 100mb. With this, please provide us the following information:

    • Do the videos that you used in the projects play properly on Windows Media Player?
    • Please try creating a Movie Maker video with a smaller file size. Does it still show choppiness when played?
    • Kindly save the project using other settings aside from "for High-definition display" and "Recommended for this project". Does it still show choppiness?

    We look forward to your reply.

    Regards.

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  4. Anonymous
    2013-08-04T06:21:38+00:00

    Hello,

    Thank you for providing the complete log files. I have already escalated your issue to our support specialist for further investigation. Please check this post for updates from time to time.

    Your patience is highly appreciated.

    Regards.

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