lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

Was this answer helpful?

300+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

Was this answer helpful?

100+ people found this answer helpful.
0 comments

165 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2013-06-24T05:18:46+00:00

    Thank you Jack! !

    I turned my phone off to get on a plane and when we landed and I turned it back on I got the bolt and gear! I totally panicked! But your instructions worked like a charm.

    Thanks,

    Suzy

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-06-18T03:01:53+00:00

    thanks jack you savednmy lumia 620 so grateful to you....thanks

    Was this answer helpful?

    0 comments