windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

Was this answer helpful?

200+ people found this answer helpful.
0 comments

111 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-08-05T02:46:20+00:00

    If the hard key reset on the phone doesn't, the software on the handset needs to be reinstalled.

    The best way to it is to have is sent to your manufacturer's service centre.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-08-04T17:59:09+00:00

    I have also exactly the same problem with Lumia 720. The phone is not responding totally for all the commands given here.

    I think the phone need to be given in nokia care center.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-07-31T22:16:20+00:00

    I have the same problem but i dont know how to turn the phone off. It doesnt turn off with the power button.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-07-17T14:46:37+00:00

    Thanks for this response - I'm having the same trouble, and this procedure didn't work for me.  What happened when you went to the center?  Were you able to get your problem resolved?

    Was this answer helpful?

    0 comments