windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-05-29T07:32:44+00:00

    Hi , I ran into the exact problem, is there any way other than hard reset? I have few videos which were not sync'd to skydrive and dont want to loose them

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  2. Anonymous
    2013-05-14T22:07:25+00:00

    Yes,but I lost the files that were saved on my phone memory.

    Of course with the microsoft account I still had my contacts,my skydrive files and even my SMS.

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  3. Anonymous
    2013-05-14T02:08:48+00:00

    had this problem solved after u took it to the service centre?

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  4. Anonymous
    2013-05-12T08:33:46+00:00

    My phone had the same problem a while ago.Unfortunately,there is nothing you can do.

    You have to send it at a service centre.

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