AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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  1. Anonymous
    2014-01-21T16:38:41+00:00

    You can ignore most of them. Outlook generates thousands of errors when it momentarily can't connect to some server out there, USB ports gripe when they are a few milliseconds out of synch, etc. You can look them up on the Internet by error code. Most are as boring as ****, total non-events.

    Thanks. Is there a way to clear the list? Looks like its been tracking for years - since I bought the computer.

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  2. Anonymous
    2014-01-23T14:06:02+00:00

    Samola56

    This happened to me last night 1-22-14 around 7pm and I stupidly went through with it all because they had me scared, saying that my computer was being used to take money out of other peoples accounts all over the world and I could be held liable for it.  I paid $399 and they took it out as a debit purchase so I can not cancel it :(  So upset!!!!  How have you moved on and what should I do??????  PLEASE ANY HELP FROM ANYONE IS GREATLY APPRECIATED.

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  3. Anonymous
    2014-01-23T22:12:18+00:00

    Contact your bank. They may be able to assist.

    Consider your PC compromised, though I suspect that they simply took your money for their "service" which isn't worth a tenth of what they scammed from you.

    Scan your PC for malware:

    Try Hitman Pro Trial Version: http://www.surfright.nl/en/hitmanpro This program may be run from a flash drive.

    Try TDSS Killer: http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller TDSS Killer may be run from a flash drive.

    Try adwcleaner: http://www.bleepingcomputer.com/download/adwcleaner/

    Try Malwarebytes Antimalware (free version, do not install the trial or Pro version) - http://www.malwarebytes.org/products/malwarebytes\_free/

    You can start here:  https://consumersecuritysupport.microsoft.com/  (which will lead to the paid support options of http://www.answerdesk.com if you are in the US)

    In other regions not served by the link above, go here:   http://Support.microsoft.com/security and go to the “assisted support” or contact us menu.

    This web site - http://www.bleepingcomputer.com -  contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remove the infections using their malware removal guides. They also have forums where you can seek help from people who specialize in malware removal.

    This may also be helpful - How to get rid of malware:

    http://answers.microsoft.com/en-us/windows/forum/windows\_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42

    -steve

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