AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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  2. Anonymous
    2013-07-23T21:21:57+00:00

    These guys have been calling me for about a year, on and off, and lately have called about 3 times per day.

    They are a total scam, in case that was not patently obvious.

    They want you to install "scareware" - a form of malware you agree to install on your computer because they make up a false story about your computer... "We've noticed errors", etc.  What they want you to do is go to the RUN box and type in "www.aammyy.com" to install their zombie software.

    A bit of forensic work... people install malware for money.  Hackers looking to score brownie points with other hackers are very 1990s.  Primary sources of money are the use of your computer and thousands like it as zombies to launch DDOS-based extortion scams against vulnerable systems like casinos.  They flood the server with 100,000 or so messages per minute for a day or two, then ask for $50,000 to $100,000 to stop the attack.  Nation-states - notoriously the PRC, but potentially also the DPRK - may also do this, but it's less well documented, and MUCH more professional.  In some cases, terrorism-related groups use it to fund their networks, but I understand this is also rare at this time [July 2013].

    As with most crime-as-a-business, it's all about cost savings, so these guys usually work as cheap as possible - hence, the use of unimaginative scripts, the use of callers with accents very few North American English native speakers can understand, and the group's hallmark - absolutely BULLDOG persistence.  They will literally stay on for an hour, trying to walk you thru their process, even bringing in other speakers to help out.  The slogan that comes to mind is, "I'm making $1.35 per day, and I ***LOVE*** my job!"

    This scam is interesting, because 1) It's been going on for a LONG time [years], 2) It involves boiler rooms [both men and women call, at all hours of the day and night, you can hear chatter in the background, and they use annoying auto-dialers; and 3) It's improved a bit over time.  Thus, it must be profitable [even if there are a lot of them, the copycatters must be making some dough].

    Formerly, the phone number was from Texas, then other states, and now it's anonymous.  [Obviously, they are NOT in the US - they just hijack a US number.]  They variously tell you they are from "The Windows Corporation", or simply with "Windows".  They say they have "detected a lot of bad messages" - which is a fairly standard scareware hook.

    I suspect they are **NOT** from India, but rather, from Pakistan, by the way.  I think Indian crooks are smarter - they'd hire better speakers, come up with better lines, and not spend all day with you.

    Even though I realize most of these guys and gals are probably on the borderline of starvation, I find them so annoying and patronizing that I usually yell at them about how their boss is a crook, and I want to report them to Interpol.  [I do that with US scammers like duct cleaning services, too, but I substitute "FBI".]

    The one who called me today told me he was from the nonexistent town of Marble Place, Ohio, and that he was from Global Infotech Solutions.  There are at least two actual companies with this name, but neither of them are scammers, so these guys just grabbed a name out of the air.  At different times, they have used other names.

    I told him repeatedly I wanted to write down what he wanted me to do, so I could turn it over to Interpol, and he just kept talking and repeating himself.  [I don't think he was actually listening.]  Finally, he asked me what I saw, and I told him again.  He started cursing at me and calling me foul names!  It was hilarious - like "You Kicked My Dog" by the Jerky Boys.  I recorded it.  [He was on speaker].  I laughed and told him I'd been called much worse by a lot tougher guys than him, and he hung up.

    It's a scam.  Tell your friends, tell your kids, tell your kids' friends, and tell your friends' kids.

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  3. Anonymous
    2013-07-20T07:19:29+00:00

    Same thing happened to me this evening!  Like you, i fell for it  The person had a very heavy indian accent and  either severe allergies or a cold.  He called himself Steve and when he wanted to sell me a warranty because my other one "lapsed because of all the critical errors on my pc" I asked if I could put it on my Dell card he said no.  Of course by this time he had already done the remote in, he had tried teamviewer, ammyy and then rescueme I think (not turning my computer back on til I get it fixed)   At this point I said you may be Dell certified but you don't work for Dell!  He got beligerant and I closed the remote access and hing up on him  Fortunately I have a service warranty with Dell and this can be fixed.  I know exactly how you feel though!!

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