AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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270 additional answers

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  1. Anonymous
    2014-06-07T23:08:38+00:00

    Microsoft should post warnings... seriously?

    So who should put up warnings about the cold calls you get trying to scam you about other things like medical supplies?

    I think it stands to reason that Microsoft, like banks, doesn't call customers and try to get information from them.

    Some of this involves intelligently listening to what they say. I've gotten these calls lots of times and I can hear a 'boiler room' of other people making the same calls in the background. That should be the first clue that it's a scam.

    Or maybe ask yourself a couple questions like  1) am I running antivirus/malware software, 2) do I go to risky web sites or open bogus-looking email, or 3) how's my computer running?

    If all those questions have reasonable answers, then when the guy calls and says you have problems... why... why on earth would anyone listen to them?

    There's always somebody out to put their hand in your pocket, and just because they call on the phone and say they're from some company doesn't make it valid. 

    These groups go into the office every morning using a new phone number and new caller ID, and you'll never catch them. The best you can do is hang up.

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  2. Anonymous
    2014-06-07T17:36:40+00:00

    As long as you uninstalled whatever he asked you to install or whatever he installed himself. Change all of your online accounts' passwords.

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  3. Anonymous
    2014-06-07T17:29:14+00:00

    They should be working with their media partners on this. They should say that at this time, MS isn't offering phone support and MS isn't calling customers. They should add a link to the warning with their TV and online adverts. They should put posters in their stores and partners' stores. Once a group is caught they should ask if they know of other groups and they should be presented to the media so the other groups will know they're next. There's a lot that can be done about this.

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