AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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270 additional answers

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  1. Anonymous
    2014-06-08T10:27:49+00:00

    Sorry mate but Norton Sucks that's what was on my husbands computer and I had to take it into the shop in the end. Got in contact with what I thought was the "Legit Norton Site" by phone then all **** broke loose as soon as I gave permission to "remote connect" to the pc. As for Doc and the AMMY Scam. Is it really necessary to insult general users who are just asking what can we DO to solve it?

    If anyone has any real answers out there to circumvent this would appreciate it.

    As I do not want to wipe the lot and start again.

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  2. Rob Koch 26,160 Reputation points Volunteer Moderator
    2014-06-08T04:11:47+00:00

    There are literally dozens if not hundreds of warnings about scams relating to Microsoft on media sites, official Microsoft sites and even official government websites such as the FBI, FTC and probably others.

    http://www.bing.com/search?q=Microsoft+scams&src=IE-SearchBox&first=9&FORM=PORE

    The true problem is that those being scammed are usually completely unaware and will simply never run into any of this information unless they go looking, which typically only happens after they've already been scammed.

    It's absolutely true that there are so many other scams going on that the typical person is completely confused and overwhelmed by all of the specific details, so even if they've heard or seen one of these mentioned somewhere they are unlikely to remember the important points when they are being scammed.

    The core problem is clearly that some people are trusting and gullible, so the technology that has allowed anyone in the world to contact anyone else can be easily abused and the smart scammers know this.  Regardless of what Microsoft, the media and the government have tried, people are sill falling for all of the scams they've exposed on a daily basis, no matter if the subject includes computers, fake lottery or any of hundreds of others.

    From what I've seen adwbust you are personally unaware of any of this common knowledge along with virtually anything else relating to MSE or Microsoft in general.  I suggest you spend a couple years reading forums carefully to get a basic understanding of what most regular posters here and elsewhere have all learned years ago.

    Rob

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  3. Anonymous
    2014-06-08T00:48:29+00:00

    Huh? Medical supplies? That is unrelated. Why even bring that up? MS should because the scammers are using the MS name and targeting MS users. That's reason enough.

    MS is not a bank. If a bank doesn't do it, why must MS do that as well? What kind of reason is that? Besides, MS at the moment don't offer phone support so it's valid to put out a warning for that. Banks obviously can't because it doesn't apply. MS will just piggy back the warnings with ads and posters anyway.

    True. But who knows that? You? Good for you. What about others? The scam victimized a lot so what you're saying they deserve it because they're not intelligent and attentive enough? Really. When dealing with customers its better to assume that they don't know much. Much of the warnings I see are on tech blogs that most users don't even visit.

    True, that's why MS should look out for its customers. As much I want them caught, the best way to counter them now is awareness. If it isn't a lucrative business anymore, they'll find something else - maybe banks or hospitals haha. That's why I'm asking MS to work with media partners on this.

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