AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Answer accepted by question author
Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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270 additional answers

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  1. Anonymous
    2016-03-21T19:34:52+00:00

    cannot believe this scam has been going on this long

    Indian accent

    was suspicious and played along

    got to the point where she wanted me to open ammyy's site and it was for remote desktop access

    now I had just contacted MS tech support aprox a week ago to get windows 10 reactivated so I know going to a third party website to activate remote desktop was BS

    Told her I couldn't do at this time

    She got snippy and said you go away now lol

    I wasted her time on purpose.

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  2. Anonymous
    2016-02-27T14:50:08+00:00

    I used to share my computer with someone who used to fall for these scams and spend a ton of money trying to fix it. I was pretty sure they were gone, but today I scanned my computer with IObit Malware Fighter and I found not one but TWO of the Ammyy files on my computer. I didn't know squat about this scam when the other person did it but if I did I would have told them right away. I'm just glad they know now and could buy a laptop to use on their own. These idiots continue to call me once in a while, but other forms of it call me too. I got this one girl who sounded like she was from the Philippines and claimed her name was "Jane". I don't want to be offensive, I'm from Spain and my name sounds quite Western too, but I seriously doubt her name was Jane.

    The best thing to do is just to block the number but then again they can call from like 11 different ones

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  3. Anonymous
    2016-02-15T22:32:19+00:00

    Still going on in 2016!

    AMMYY does have **ATTENTION! Please read this before giving UNKNOWN people access to your computer** on the home page, but it still can be overlooked among all of the other distractions on the page. I guess they don't want potential customers to immediately associate their product with such a scam, but the more they shy away from clearly warning victims, the worse their reputation becomes. 

    I got a call from 203-169-5185, which I only answered because I knew it had to be a fishy call. I'm now in the telecom business, after over 3 decades in Information Technology. In the North American Numbering Plan, there are only specific digits allowed in the NPANXX (area code and local exchange) the NPA must be between 201 and 999, and the NXX must be between 200 and 999, so 169 is a phony local exchange, regardless of the area code. BTW, 203 is the area code for Connecticut; I'm surprised they didn't use 425 for Redmond. 

    The North American Numbering Plan (NANP) is an integrated telephone numbering plan serving 20 North American countries that share its resources. These countries include the United States and its territories, Canada, Bermuda, Anguilla, Antigua & Barbuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Dominica, the Dominican Republic, Grenada, Jamaica, Montserrat, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos.

    I kept him online by telling him he needed to speak more slowly and BY deliberately misunderstanding more than I really couldn't understand. When he asked me what was to the right of the left CTRL key, I mentioned the [fn] key on my notebook, and he referred to the next key over. I asked, "Why didn't you just say 'the Windows key'?". When he told me to keep pressing that while I tap the 'R' key, I asked, "Why not just tell me to bring up the 'Run' dialog box?". When he told me to type CMD, I asked, "Why not just tell me to open a command session?".

    I kept waiting for him to catch on that I have worked in the Information Technology field since the first 8-bit home computers arrived IN '77, i.e. those using the Z80 and 6502, e.g. TRS-80 Model I, Apple I and Commodore PET. I don't consider the Xerox Alto (1973), the Micro Instrumentation and Telemetry Systems (MITS) Altair 8800 (1975), nor the IBM 5100 to be affordable home computers, although they could qualify as the first "Personal" computers. 

    He didn't, so I slowly complied, as he told me to type "assoc" at the cmd prompt and press 'Enter'. I dutifully told him the third item from the bottom was .zfsendtotarget and that the equal sign was followed by a ClassID number (he's still clueless). He told me he was going to read me the number, which was "the Windows license number" of my PC, just to prove that he is legitimately calling to help me. 

    Next, he told me to press clear the 'Run' text box, but I said it's highlighted anyway, so it will be typed over (clueless still). He wanted me to type www.usa121.com, but I googled it instead. I told him I was seeing "AMMYY Scam", but he insisted, "This is not a scam", so I said, "I'm also seeing 2 listings of "Technical Support Scams". He HUNG UP ON ME - imagine that.

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