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Report a Technical Support Scam
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Hello
I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.
He told me that my computer had multiple problems.
He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)
After that, he told me to type in "www.ammyy.com" and hit enter.
Right when he said that, I got suspicious.
I checked their website and it seemed legit.
I decided to google "AMMYY" and I saw "AMMYY scam"
I checked lots of posts having the EXACT same thing
-Indian guy
-AMMYY
-Computer problems
-Work for microsoft.
I hanged up and shut down my computer just in case. (I"m paranoid)
I turned back my computer on and the guy called me again.
He asked me why did I hanged up and I told him it was an accident.
He asked if I downloaded AMMYY yet.
I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.
I ran a full computer scan with Trend Micro Titanium Internet Security.
(Which I trust since it went with my computer)
So my question.
Who are these guys?
How many people work with them?
Why aren't they sued yet?
Is my computer safe?
Thank you
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
These fake tech support scams can now be reported to Microsoft, via the following link:
Report a Technical Support Scam
"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."
You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.
Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited
phone calls to help you fix your computer
http://www.microsoft.com/protect/fraud/phishing/Msname.aspx
Hoaxes and Scams
http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3
Microsoft Consumer Support Center
Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0
Microsoft - Contact Support
http://windows.microsoft.com/en-US/windows/help/contact-support
I've just had such a call. Had me run various benign commands to build a back story, convince me I had a problem because of a ZFSendToTarget extension value, something they know users will have. He tried to convince me that this was my MS Windows License value. He then wanted me to go to www.ammyy.com and download something, I suspect a remote control agent. I've worked in IT for ~ 30 years, knew the scamming antics of these people goes on, that they "call during the day hoping to catch the wives in, while the husband is at work" (My wife's own words). I get a lot of calls from "Microsoft Department" and the likes and normally hang up immediately. This time, after taking up 17 minutes of HIS time I told him I was an IT person and he could go <Removed> himself. I've seen one person managed to string them along for 40+ minutes. Would love to have kept him busy that long but I have a job to do..
I was just called (09.27, UK, 6th. of July, 2015) by someone called "Cedric" from 'Justdialtech' (he wasn't sure if it was spelled with a c or a k!) saying he was a network protection agent supporting windows and someone had hacked my 'network'. As I had just had my email account and my credit card hacked over the week-end (perhaps by him or his friends ?) I listened, otherwise I would not have given him the time of day. He wanted me to download ammyy. I typed www.ammyy.com into my Windows box (unfortunately) and looked at it but I was suspicious and refused to download when prompted. He said he was calling from West Drayton but his accent was not Anglo-Indian, it was Indian. I asked him to call back once I had had time to check him out. I called BT, out telephone company. It seems ammyy really is scareware and BT are now cleaning up my computer for me. I am surprised that Microsoft and the authorities have not done the necessary to clear this up since I see the incidents reported below are two years old.
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