AMMYY Scam

Anonymous
2013-04-19T00:13:20+00:00

Hello

I got a call from a guy with a really heavy Indian accent claiming to be working with Microsoft.

He told me that my computer had multiple problems.

He then told me to hit the Window icon on my keyboard and R (Which is to activate Run)

After that, he told me to type in "www.ammyy.com" and hit enter.

Right when he said that, I got suspicious.

I checked their website and it seemed legit.

I decided to google "AMMYY" and I saw "AMMYY scam"

I checked lots of posts having the EXACT same thing

-Indian guy

-AMMYY

-Computer problems

-Work for microsoft.

I hanged up and shut down my computer just in case. (I"m paranoid)

I turned back my computer on and the guy called me again.

He asked me why did I hanged up and I told him it was an accident.

He asked if I downloaded AMMYY yet.

I told him this "I ain't getting my computer hacked today, buddy." and hanged up again.

I ran a full computer scan with Trend Micro Titanium Internet Security.

(Which I trust since it went with my computer)

So my question.

Who are these guys?

How many people work with them?

Why aren't they sued yet?

Is my computer safe?

Thank you

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
bhringer-9380 4,350 Reputation points Volunteer Moderator
2014-11-14T00:28:43+00:00

These fake tech support scams can now be reported to Microsoft, via the following link:

Report a Technical Support Scam

https://support2.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635514050206231635

"This information will assist Microsoft and law enforcement stop these scams and bring the perpetrators to justice."

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Anonymous
2013-04-19T00:17:27+00:00

You're fine. They cold called you and have no access to your PC since you didn't install anything or allow them to connect to your PC.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited

phone calls to help you fix your computer

http://www.microsoft.com/protect/fraud/phishing/Msname.aspx

Hoaxes and Scams

http://support.microsoft.com/contactus/cu\_sc\_virsec\_master?ws=support#tab3

Microsoft Consumer Support Center

https://consumersecuritysupport.microsoft.com/default.aspx?altbrand=true&SD=gn&LN=en-us&st=1&wfxredirect=1&gssnb=1

Microsoft Support

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Contact Support

http://windows.microsoft.com/en-US/windows/help/contact-support

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  1. Anonymous
    2015-05-22T03:02:39+00:00

    Your second thought is the answer -- or whether scammers are free to use their software

    AMMYY is a legitimate product.

    http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    What to do if you already gave information to a tech support person

    If you think that you might have downloaded malware from a phone tech support scam website or allowed a cybercriminal to access your computer, take these steps:

    • Change your computer's password, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.
    • Scan your computer with the Microsoft Safety Scanner to find out if you have malware installed on your computer.
    • Install Microsoft Security Essentials. (Microsoft Security Essentials is a free program. If someone calls you to install this product and then charge you for it, this is also a scam.) Note: In Windows 8, Windows Defender replaces Microsoft Security Essentials. Windows Defender runs in the background and notifies you when you need to take specific action. However, you can use it anytime to scan for malware if your computer isn’t working properly or you clicked a suspicious link online or in an email message. Learn more about Windows Defender

    -steve

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  2. Anonymous
    2015-05-21T20:16:47+00:00

    I still don't understand whether AMMYY is a scam, or whether scammers are free to use their software. I have had hackers from Morocco attack my AmExp card account, so I had to replace it. I also got sucked into, what I thought was Apple, but wound up in the hands of ITMAPLE, which got control of my PC and would not release their control until I purchased their service for 299. Had to use my CAP I MasterCard, which gives no assistance with hackers, as does AmExp.  So far they have not performed any of the services, they claim to provide. I still have someone controlling the Hand Icon and moving through my PC. When that Hand Icon is moving around, my Mouse is blocked. Has anyone dealt with ITMAPLE.

    ******@Hotmail.com

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  3. Anonymous
    2015-05-20T20:47:26+00:00

    I worked this caller over for about 20min. it ended with him calling me names and me telling him he had a choice to chose a different path in life.

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