Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

Was this answer helpful?

1 person found this answer helpful.
0 comments

136 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-09-09T13:49:55+00:00

    Hello Chris,

    Thank you for the response.

    I am sorry for late reply.

    I can understand your concern.

    Please refer to suggestions from Anony65655mous765 replied on December 8, 2012 and check the issue

    http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/no-windows-8-apps-working-no-internet-connection/f71d547a-a010-4105-a498-58ec695afda8

    Note: Using third party software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the

    use of third party software can be solved. Using third party software is at your own risk.

    I hope this helps.

    Thank you

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-09-06T00:46:38+00:00

    Hello,

     None of these methods have worked and from what I have read I'm not the only one who has had similar results. I have made no changes to my computer and have owned it for only a month. So I don't understand what is going on. I am very frustrated right now!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-09-03T07:16:54+00:00

    Hello Chris,

    Thank you for the reply.

    I appreciate your efforts towards resolving the issue.

    Did you try using all the suggestions provided in the all the previous posts?

    Please use the methods provided in the suggestions from Sharath Srinivasa replied on February 2, 2013 and check if it helps.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-does-not-connect-to-the-internet/103f29c6-0464-49da-aba8-de922a672ddb

    I hope it helps.

    Thank you

    Was this answer helpful?

    0 comments