Windows 8 Store App is not working

Anonymous

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu. I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

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Answer accepted by question author

Anonymous

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Answer accepted by question author

Anonymous

Hi James,

I understand that the Window Store app is not working.

1. Are all other start screen apps work correctly?

Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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136 additional answers

Anonymous

2013-10-24T07:42:01+00:00
Ok..Here is what I did...

Created a new user with another (like yahoo email)

Had to trust PC again for it.

restarted Pc

logged in as 2nd account ran store and voila..saw tile for win 8.1 upgrade.

but could not download or install as 2nd use was not admin

logged off and logged on as admin in broken account.

Changed 2nd account to Admin and logged off.

logged in as 2nd account ran store and voila..saw tile for win 8.1 upgrade.

Now I am able to download it.
I just wanted to confirm that this method has worked for me as well. After downloading 8.1 update using the newly created user account my apps are working again. (even on the user that was broken).

Therefore, just follow this method and you wont have to restore or reinstall your windows to make the apps work again.

Cheers.
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Anonymous

2013-10-23T18:08:50+00:00
Ok..Here is what I did...
- Created a new user with another (like yahoo email)
- Had to trust PC again for it.
- restarted Pc
- logged in as 2nd account ran store and voila..saw tile for win 8.1 upgrade.
- but could not download or install as 2nd use was not admin
- logged off and logged on as admin in broken account.
- Changed 2nd account to Admin and logged off.
- logged in as 2nd account ran store and voila..saw tile for win 8.1 upgrade.
- Now I am able to download it.
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Anonymous

2013-10-23T17:20:18+00:00

Mr. Karthik,

I'm really very much worried that none of the three methods has solved the issue.

I'd be glad if u have any other option that could re-open the store.
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