Windows 7 - Blue screen problem - samsung all in one

Hey Vinod

I have now followed all steps in the link and i am able to boot in safe mode as well as normal.

I could not find a device name video card driver in device manager (see screenshot my device list in sky drive) but there was a display driver named: AMD Radeon HD 6470m

I tried to update it but the pop up message said it was up to date. I then uninstalled it but when i restarted there was a different one in its place...a Standard VGA Graphics adapter.

The problem is that the screen resolution now looks stretched/distorted (see before and after desktop screenshot images in sky drive). I have tried all the different resolution settings available but none of them look good.

The pc has not crashed in the last hour since i removed the AMD Radeon HD 6470m but i suppose its not to say it wont.

Can you recommend another display driver i can install that will give me the same visual display as the Radeon or should i just re-install the Radeon?

https://skydrive.live.com/#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

many thanks

Adie

Thank you for the above information.

Let me ask you a quick question.

1.       Did you try all the steps mentioned from the link?

2.       Are you able to boot in Safe mode?

Check if the issue is caused by some of the hardware malfunctioning on your computer. I suggest that you disconnect all the External devices connected to your computer, and reconnect only mouse and the keyboard and check if you have the same issue.

I would also suggest you to try uninstalling and reinstalling the video card driver in device manager.

a.     Go to Start, type devmgmt.msc and press Enter.

b.     Right-Click on the video drives and Select “Uninstall”.

c.     Restart the computer

d.     Drivers should get installed automatically after restarting the computer.

You may check for an updated driver from the computer manufacturer and install the latest version.

Feel free to get back to us if you have any question related to Windows. We would be glad to help you.

What is your Samsung model?

 

Your Driverr Viewer report only provides a report on a single file. The complete list is required.

 

What anti-virius software is now installed?

The Model is Samsung DP700A3B-S02AU All-In-One PC

I was on the PC last night for a few hours without it bluescreening. I then when decided to put to sleep mode rather than shut down. once i clicked on sleep it blue screened a few seconds later. I have now uploaded the new error files to the sky drive here:

https://skydrive.live.com/#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

There is currently no anti virus installed. I was just going to download a free on now like Avast.

cheers

Adie

What is your Samsung model?

Your Driverr Viewer report only provides a report on a single file. The complete list is required.

What anti-virius software is now installed?

thanks for the reply.

I actually uninstalled my antivirus 2 weeks ago and the blue screen still happens. Looking through my programs i only have a Norton online Backup file remaining. I will remove this now but i dont think it is the cause.

please advise

Adie