Windows 7 movie maker, has black screen but has audio

Anonymous
2013-04-16T05:33:22+00:00

I have windows 7 movie maker and the preview screen is black, I can here audio but can't see anything. How do I fix this?

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-16T16:20:01+00:00

The most common causes of black video (only audio) are:

  1. Not having the correct video codec to decode the video file.  This can happen with certain file types. While it might be possible to remedy this by figuring out what exact codec the file needs and then getting that installed on your system, this can be fraught with peril.  My recommendation in these cases is to convert the source video file to a supported file type (preferably .wmv).  I've used Freemake Video Converter for this task, but feel free to research your options.
  2. Having an outdated video graphics driver.  The solution for this is to run dxdiag and go to the Display tab.  Find out the make/model of your graphics card along with the installed driver version.  Then go to the manufacturer's website and find and install an update.  Alternatively, you may have to go to your PC manufacturer's website to get a graphics driver update, if they prevent you from installing driver updates directly.

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  1. Anonymous
    2013-09-03T15:35:55+00:00

    NOPE -- MS has some serious problems with this software and I'm still dead in the water...  I think I will go out and purchase a software that actually works...

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  2. Anonymous
    2013-09-03T00:49:50+00:00

    Hello buffy04,

    Do you have the option to switch your GPU (Graphics Processing Unit) on your machine? If you are able to do so, please try switching it (to either the Intel or AMD Radeon card) to see if this helps out with the issue. You can contact your machine's OEM (Original Equipment Manufacturer) for this matter if you are not familiar in doing so. You can also ask for assistance from them regarding any BIOS and high definition graphics driver update/s that may be available for your machine. The reason why we recommend that you do this is because that most generic updates that are available for your machine's video card may not be compatible due to proprietary OEM restrictions imposed on it. Below is an article that would help you with this concern since you are using a HP DV7 series notebook:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02948560&lc=en&cc=us&dlc=en#N232.

    If you were able to update your GPUs to the latest version (as per assistance with your OEM including the BIOS) and the issue is persistent, please resend updated log files for us to investigate this issue further.

    Thanks,

    Windows Live Global Escalations Team

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  3. Anonymous
    2013-08-30T23:31:27+00:00

    Hello,

    Thank you for gathering the complete log files. I have now escalated your issue to our support specialist. Please keep posted for any updates.

    Your patience is highly appreciated.

    Regards.

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  4. Anonymous
    2013-08-30T22:07:45+00:00

    Richard I sent you a pvt message with log files ...

    Thanks

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