Windows 7 movie maker, has black screen but has audio

Anonymous
2013-04-16T05:33:22+00:00

I have windows 7 movie maker and the preview screen is black, I can here audio but can't see anything. How do I fix this?

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-16T16:20:01+00:00

The most common causes of black video (only audio) are:

  1. Not having the correct video codec to decode the video file.  This can happen with certain file types. While it might be possible to remedy this by figuring out what exact codec the file needs and then getting that installed on your system, this can be fraught with peril.  My recommendation in these cases is to convert the source video file to a supported file type (preferably .wmv).  I've used Freemake Video Converter for this task, but feel free to research your options.
  2. Having an outdated video graphics driver.  The solution for this is to run dxdiag and go to the Display tab.  Find out the make/model of your graphics card along with the installed driver version.  Then go to the manufacturer's website and find and install an update.  Alternatively, you may have to go to your PC manufacturer's website to get a graphics driver update, if they prevent you from installing driver updates directly.

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  1. Anonymous
    2013-07-23T16:47:55+00:00

    Hi Eric,

    Thanks for providing the new set of log files. I forwarded those to our support specialist for further investigation of your concern. We'll udpate this thread as soon as possible.

    Regards,

    Richard

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  2. Anonymous
    2013-07-23T00:49:35+00:00

    Hello Eric,

    I have provided a new private message for updates on your inquiry. Please check your private message by logging into your account. Afterward, kindly reply back to this public post for us to be notified.

    We'll await for your response.

    Thank you.

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  3. Anonymous
    2013-07-13T05:25:02+00:00

    Hi Eric,

    We've heard from our support specialist and they said that since you were able to successfully update your video card drivers, we'll now be needing the latest log files to see the changes made so we can escalate this to our higher support team.

    Kindly provide us the new set of log files in the private message area and we'll wait for your reply once you have uploaded the log files.

    Thank you.

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  4. Anonymous
    2013-07-12T16:20:05+00:00

    Hello Eric,

    Thank you for the information. I've re-escalated the issue for further investigation. We will get back to you as soon as we have a resolution or if we need more information. Your patience is highly appreciated.

    Regards.

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