lumia 720 screen freeze

Anonymous
2013-04-27T02:54:28+00:00

Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-07-29T14:21:57+00:00

    I just want to say that I have the same problem with the phone. After some heavy usage, e.g. taking tens of phots, or using GPS continiously for 10 mintues, sometimes (not always), and after I close the screen manually, the phone now respones to nothing! It behaves like zero power! I cannot restart, cannot do anything. 

    And when I plugin the power, the phone becomes live again. I can see that there is enough power left. So definately a software issue! Nokia, please fix this!

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2013-07-28T11:07:54+00:00

    Return the Piece. Thats the best way.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-07-27T03:00:36+00:00

    My Lumia 720 was purchased on Thu 25th. The issues i have

    1. I tried pairing my bluetooth BH-108 with the L720 & it wasnt recognising the accessory. So i stopped after couple of tries. Locked my screen and drew to work, where i realised the phone just wouldnt show up. When i called from my landline the L720 was ringing to my landline earpiece, but the mobile phone wasnt ringing or responding, screen blank !. I then tried the Powerbutton + volume rockers. The phone switched back-on and everything is fine after it. I am yet to try re-pairing the phone though
    2. Each time i change screens by pressing the back button (left), the clock shows up all across the blank screen and sometimes a blue line keeps running through...this is common on every single back-move. Jarry screen and its just showing badly. See the screen shot i have attached

    I am not seeing any solution on this forum.. but if others are also facing a similar issue, then its more wide i guess

    Screen1.png

    Screen2.png

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-07-26T11:53:06+00:00

    I read many posts and answers but have not noticed a real working solution for sudden freeze screens or "dead" Lumia 720, did I miss something  ?

    My Lumia 720 freezes nearly any time I listen to the music , but also while checking exchange mail account( in the beginning for some other applications, now only these 2 ),

    I use 64GB fast SD card where I have around 20GB of music( so lot of free space ).Phone memory has still about 3GB free.

    I hardly ever use 2 applications together , so heavy use cannot be the issue, all updates installled right away.

    Last night it froze and "died"  ( for couple of hours I coud not do anything , did not try hard reset, just soft as I have installed HERE DRIVE full version) . It is so frustrating, I was about to throw it against the wall ( second time already ) , any advice except returning to the shop .I am strictly against Android or iPhone but i am getting rather nervous what to do .

    thanks for any advice

    Was this answer helpful?

    0 comments