KB2670838 installation and igdpmd64.sys blue screen

Anonymous
2013-03-01T07:51:21+00:00

Helllo,

yesterday (2013-02-28) I installed the update KB2670838 as sugested by the notice.

Afterwards I have a blue screen when using IE9.

The problem came up just after the selection of some text in IE 9 ...

and every time i tried to do so...

I tried many times with diferent programs by selecting any text and the problem wasn't there...

I tried other browsers and selecting wasn't a problem...

The file pointed out in the blue screen as responsible for the crash was igdpmd64.sys

said to be related with the Intel graphics card.

After looking here and there in forums and advices i decided to look for recent updates

and i noticed the one of Yesterday on graphical matters.

I removed it and hellas... now it is working well.

For information and for advice because the update is said to be advisable to be installed.

=======  My system =======

Computer: HP pavilion g6 Notebook

System: Windows 7 SP1 Home Premium Korean

System type: 64bit

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Memory: 4.00GB

Graphics: Mobile Intel(R) HD Graphics

Graphic adaptor version: 8.810.4.5000

DirectX version: DirectX 10

Browser: IE 9

Is there someone with similar problem that mannaged to install this update?

Or is that a bug on the update package that will be corrected?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-03-01T13:06:38+00:00

Try removing KB2670838. It is currently causing many problems. http://windows.microsoft.com/en-US/windows7/Remove-an-update

To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.

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  1. Anonymous
    2013-11-20T18:10:23+00:00

    I removed the update KB2670838, and the issue I had with windows media player was fixed, before it didn't play AVI videos. But now it changed my version of internet explorer to 9.

    It was because I removed that update?

    Thank you

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  2. Anonymous
    2013-11-17T15:02:13+00:00

    thanks for helo.

    I had a problem with HP pavillon g series and I removed the microsoft patch.

    The problem is solved.

    Bye

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  3. Anonymous
    2013-11-05T15:06:29+00:00

    Please click on Participate at the top of this window, select Ask A question and start your own thread. You are posting to an old thread which has been marked as answered so many will not look at your request for help. More details on what to if you expand “Asking a Question” or “Starting a Discussion” here:

    http://answers.microsoft.com/en-us/page/faq#faqAskQuestion1

    You need to post your problem in the Repair and Recovery forum and not the Windows Update forum.

    Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

    The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

    http://www.nirsoft.net/utils/driverview.html

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

    General notes on Understanding and Eliminating System Errors:

    http://www.gerryscomputertips.co.uk/syserrors1.htm

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  4. Anonymous
    2013-11-05T12:27:59+00:00

    This worked for me. Thanks for the solution.

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