Hi Carlos J. S. A.,
Thanks for posting in Microsoft Communities. Follow these steps and check:
Step 1: Connect a USB drive to the computer and backup
all data before proceeding to the next step as the drive will be erased during the process.
S tep 2: Switch to desktop mode. Press
Windows + R keys to launch Run dialog. In the dialog type
control.exe and then press enter key to launch the Control Panel.
Step 3: Click on
change View by to Small Icons to view all tools and options. Click on
Recovery to launch Recovery window.
Step 4: Next, click on
Create a recovery drive option. Click Yes for the User Account Control prompt to launch Create a recovery drive wizard. If you are asked to enter the admin password, please do so.
Step 5: Click Next button, the wizard will scan the
computer for all connected USB drives.
Step 6: In the following screen, select the USB drive
that you wish to use as recovery drive and then click Next button, and finally click Create button. Windows will transfer required files onto the drive and the recovery drive should be ready.
Let us know if you need further assistance. We will be happy to help you.
Thanks.