App Store: "Your PC isn't connected to the Internet."

Anonymous
2012-11-04T20:13:05+00:00

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-09-04T04:49:27+00:00

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

  1. Press “Windows Key” + “R”.
  2. Type “inetcpl.cpl”.
  3. Go to Connection.
  4. Click on LAN Settings.
  5. Check the box which says Automatically detect settings.
  6. Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

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Anonymous
2012-11-10T22:22:27+00:00

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

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  1. Anonymous
    2014-02-26T20:38:52+00:00

    I too have tried all suggestions on here but none worked. My problem though was on my guest account only though, so I tried adding a new user with a new Microsoft account outlook email and voilà the store worked. I wanted a guest account login with no user or password but I suppose this will have to do so my guest can add apps like Facebook etc.

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  2. Anonymous
    2014-02-26T04:59:10+00:00

    Enable all Microsoft services, I disabled a few when I set up my PC I'm not sure which one is the one that killed the store connection so I enabled them all restarted and it worked fine. 

    I know this is an old post but it's still a recent problem and this is the #1 result in google search.

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  3. Anonymous
    2014-02-22T22:18:09+00:00

    Ive encountered this problem when I created s guest account. I noticed that in settings from the start page the internet icon says Unavailable but yet I am connected to my router. It seems like the store is taking its connection info from this while IE explorer maybe getting info from somewhere else that there is a connection. When I log off from guest account and onto my account everything works.

    Ive also noticed that if I click connect to a network nothing happens. And clicking network and sharing centre shows access denied. When logged back into my account network sharing centre shows my active network. All troubleshoots detect nothing wrong. My feeling is if I can fix this network problem then the store will work.

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