Windows 7: Diagnostics Policy Service not running

Anonymous
2012-03-01T09:19:01+00:00

Our internet won't connect on our PC, even when manually connected with the ethernet cable, but all our wireless devices such as iPhones and laptops connect just fine. We troubleshooted and were shown a message saying 'The Diagnostics Policy Service is not running, click to run as an administrator.' After clicking we are shown that the error is that the Diagnostics Policy Service is not running (basically going in a circle), Error 5. Everything else on the computer runs just fine, as far as we know.

The night before this happened we found the PC tower a bit lopsided and we think our cat got on the computer table because papers were scattered. Is it a possibility that the tower being knocked made something become loose which is stopping the DPS from running?

Windows 7 Ultimate.

Lenovo computer.

We have tried multiple system recoveries which have all failed.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-08-10T03:16:30+00:00

I tried all of those things and I finally got it fixed:

go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice

press enter then type:

net localgroup Administrators /add localservice

press enter then type:

exit

press enter and restart your computer

Open services and make sure the service is started.

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Anonymous
2012-03-02T01:41:36+00:00

Hi,

The tower may or may not be an issue but that can be determined after we perform some troubleshooting steps.

Follow these methods mentioned below and check,

Method 1: I would suggest you to follow these steps.

a.  Click on Start button.

b, Enter services.msc in Start search option.

c. Right click the Diagnostics Policy Services and start the services.

Method 2: This issue may occur when the account Trusted installer is missing the permissions for the key below:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters

Permission needed: Full Control, Read

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,

back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the

registry, click the following article number to view the article in the Microsoft Knowledge Base:

(http://windows.microsoft.com/en-US/windows7/Back-up-the-registry )

a. In Registry Editor(click start, type “regedit” and hit enter), browse to the  above mentioned key for which you need  to add permission.

b. Right click the key, and click Permissions. (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters)

c. Click “Add” Button under usernames. Make sure Locations is selected to be the local computer.

d. In the "Enter the object names to select field, type "NT SERVICE\mpssvc". Then click “Check name.”

e. Click OK.

f. Then select the account which appears in the list, and add the appropriate permission (Full Control, Read) for it.

g. When this is done, click OK.

Method 3: Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7http://support.microsoft.com/kb/929833

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Anonymous
2016-05-07T12:45:57+00:00

I tried all of those things and I finally got it fixed:

go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice

press enter then type:

net localgroup Administrators /add localservice

press enter then type:

exit

press enter and restart your computer

Open services and make sure the service is started.

I bought a laptop with Windows 7 and I didn't have a problem until I had installed Windows 10 on it. I'm glad that I have some experience on the computers because I was stomped making minor C# apps to fix the commonly known problems.

To sum it all up in a bag, Thanks for this bro, worked like a charm and I never even thought of using that command!

-Stephon G.

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  1. Anonymous
    2015-07-20T09:10:32+00:00

    Fixed my difficult problem.  Thanks!!! took me days to solve this.

    I had run an automatic reboot scandisk, unattended and it corrupted the computer. Initially NO WIFI at all, even though device was installed. I went through the MS procedure to repair automatic update, which involved net STOP various services. Can't remember links, as it was on my smartphone.

    Once all the regsrv32.exe various .dlls, were reset and rebooted, I had limited WiFi access.

    Running the troubleshooter, it said Diagnostic Services not running, which is how I got to here.

    note: previously...

    sfc /scannow was run and this did nothing for the problem.

    ipconfig /all

    showed a blank Default Gateway field

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix .  : Home

    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC

    Physical Address. . . . . . . . . : 70-1A-xx-xx-xx-A5

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::xxxx:xxxx:a000:ccd5%12(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Monday, 13 July 2015 13:16:12

    Lease Expires . . . . . . . . . . : Tuesday, 14 July 2015 13:16:12

    Default Gateway . . . . . . . . . : 192.168.1.1  <<<<--- this field was blank

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DHCPv6 IAID . . . . . . . . . . . : 32xxxxxx6

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-09-xx-xx-xx-5A-B6-76-24-4A

    DNS Servers . . . . . . . . . . . : 192.168.1.1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Whoopeee!!!!

    I tried all of those things and I finally got it fixed:

    go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

    net localgroup Administrators /add networkservice

    press enter then type:

    net localgroup Administrators /add localservice

    press enter then type:

    exit

    press enter and restart your computer

    Open services and make sure the service is started.

    Thanks again.

    In  fact my (Vlad0's) answer starts here:

    I have read all  12 pages devoted to the subj, but had not seen more or less complete description

    of the phenomen of disappearing of internet connection. That 's why I'll describe in details what happened to me.

    1. My comp is a dual boot system: the ide disk C: and SSD disk D:, both disks start 2 separate versions of Windows 7 ultimate  (each one has an individual serial number). Disk c: works about 3 year with no problem. Disk d: was bought and installed about 2 or 3 month ago. It wopked perfectly after installing windows until recently. Only 4 days ago I diskovered that any attempt to go to some place in internet fajled: any adress changed after a moment or 2 into "about:blank".
    2. The first thing I did after diskovering disappearing of inet was to replace with regedit

    any string "about:blank" in registry with something else, say "microsoft.com".

    There was 2 or 4 strings in the whole registry, which were replaced, but this gave no result: the page "about:blank" appeared instead of any real address, though this string was absent in registry!

    1. The next step I did was to reinstall some drivers (like chipset, lan, wlan, etc.) from installation

    disk.

    The result of this reinstallation was only partial: some programs, using internet (like skype and accuweather.com) became alive and working, but the problem of "about:blank" has not disappear :( I can not yet go to any enet address.

    1. I have on disk D: 4 services, starting with "Debugging...". On C: I have only one of them. And

    when I am trying to start this service, I got the answer: "error 1067: process terminated unexpectantly"

    1. At last, the most serious error, when one starts on disk D: is the unability to start

    "Windows firewall with advanced sequrity".  As to "Diagnostic tracking service" it starts OK, 

    at least formally. Because, if one REALLY wants to start this service, one appears abovementioned error 1067.

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  2. Anonymous
    2015-07-13T03:45:10+00:00

    Fixed my difficult problem.  Thanks!!! took me days to solve this.

    I had run an automatic reboot scandisk, unattended and it corrupted the computer. Initially NO WIFI at all, even though device was installed. I went through the MS procedure to repair automatic update, which involved net STOP various services. Can't remember links, as it was on my smartphone.

    Once all the regsrv32.exe various .dlls, were reset and rebooted, I had limited WiFi access.

    Running the troubleshooter, it said Diagnostic Services not running, which is how I got to here.

    note: previously...

    sfc /scannow was run and this did nothing for the problem.

    ipconfig /all

    showed a blank Default Gateway field

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix .  : Home

    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC

    Physical Address. . . . . . . . . : 70-1A-xx-xx-xx-A5

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::xxxx:xxxx:a000:ccd5%12(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Monday, 13 July 2015 13:16:12

    Lease Expires . . . . . . . . . . : Tuesday, 14 July 2015 13:16:12

    Default Gateway . . . . . . . . . : 192.168.1.1  <<<<--- this field was blank

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DHCPv6 IAID . . . . . . . . . . . : 32xxxxxx6

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-09-xx-xx-xx-5A-B6-76-24-4A

    DNS Servers . . . . . . . . . . . : 192.168.1.1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Whoopeee!!!!

    I tried all of those things and I finally got it fixed:

    go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

    net localgroup Administrators /add networkservice

    press enter then type:

    net localgroup Administrators /add localservice

    press enter then type:

    exit

    press enter and restart your computer

    Open services and make sure the service is started.

    Thanks again.

    Was this answer helpful?

    0 comments