Games For Windows Live Update Problem (Error: 80070643)

Hello All,

 

The issue symptoms that everyone is describing appears to be a Windows Installer Error.

Morever, the error 80070643 is a generic error message that can have many causes.  To better understand the issue and cause, we would need details from a Windows Installer log file.

 

Though the steps are somewhat advanced, any help from the community would be appreciated.  To provide us with details of the instlal error, you would need to do the following:

1. Turn on Windows Instlal logging: Click on this link: http://go.microsoft.com/?linkid=9723030
2. Make an attempt to install the update again.
3. Once you get the error 80070643, you will need to go look for the log file.  The log file is located in the system temporary folder and the file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location: Click Start, type (%temp%), then press Enter.
4. Once the temporary folder is open, you need to locate a very recent file that begins with "msi".
5. Open the file with notepad, and copy and paste its content as a reply.

 

Regards,

 

Kim

 

 

Tried but when I paste it in here I get:

 *Your message is too long. Reduce to 60,000 or fewer characters. Current count is 124831 characters.*

Thanks for trying JMagick.  I didn't consider the character limiation when I posted the instructions.

Can you try again and post only the last 30-40 lines of the log files?

Thanks,

Kim

Unfortunately, as Windows sometimes does, I was mistaken by a seemingly fixed update, where the orange exclamation went away!

However after some time, it did come back and the update still says it needs to be updated!

Grrr, will follow the advice of Kim from Microsoft as above...will try to find the log file,

Les

Here's the contents of my log. Hope it's from the right file:

=== Verbose logging started: 13/03/2012 21:00:53 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===

MSI (c) (C4:28) [21:00:53:866]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C4:28) [21:00:53:866]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C4:08) [21:00:53:897]: Resetting cached policy values

MSI (c) (C4:08) [21:00:53:897]: Machine policy value 'Debug' is 0

MSI (c) (C4:08) [21:00:53:897]: ******* RunEngine:

******* Product: C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi

******* Action:

******* CommandLine: **********

MSI (c) (C4:08) [21:00:53:897]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (C4:08) [21:00:53:959]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi' against software restriction policy

MSI (c) (C4:08) [21:00:53:959]: SOFTWARE RESTRICTION POLICY: C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi has a digital signature

MSI (c) (C4:08) [21:00:54:037]: SOFTWARE RESTRICTION POLICY: C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi is permitted to run at the 'unrestricted' authorization level.

MSI (c) (C4:08) [21:00:54:037]: Cloaking enabled.

MSI (c) (C4:08) [21:00:54:037]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (C4:08) [21:00:54:037]: End dialog not enabled

MSI (c) (C4:08) [21:00:54:037]: Original package ==> C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi

MSI (c) (C4:08) [21:00:54:037]: Package we're running from ==> C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi

MSI (c) (C4:08) [21:00:54:053]: APPCOMPAT: Compatibility mode property overrides found.

MSI (c) (C4:08) [21:00:54:053]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}'.

MSI (c) (C4:08) [21:00:54:053]: APPCOMPAT: no matching ProductCode found in database.

MSI (c) (C4:08) [21:00:54:053]: MSCOREE not loaded loading copy from system32

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'TransformsSecure' is 0

MSI (c) (C4:08) [21:00:54:053]: User policy value 'TransformsAtSource' is 0

MSI (c) (C4:08) [21:00:54:053]: Note: 1: 2262 2: File 3: -2147287038

MSI (c) (C4:08) [21:00:54:053]: Note: 1: 2262 2: MsiFileHash 3: -2147287038

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'DisablePatch' is 0

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'AllowLockdownPatch' is 0

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'DisableMsi' is 0

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (c) (C4:08) [21:00:54:053]: User policy value 'AlwaysInstallElevated' is 0

MSI (c) (C4:08) [21:00:54:053]: Running product '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}' with user privileges: It's not assigned.

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'DisableLUAPatching' is 0

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (c) (C4:08) [21:00:54:053]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active

MSI (c) (C4:08) [21:00:54:053]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}'.

MSI (c) (C4:08) [21:00:54:053]: APPCOMPAT: no matching ProductCode found in database.

MSI (c) (C4:08) [21:00:54:053]: Transforms are not secure.

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\John\AppData\Local\Temp\MSI31c46.LOG'.

MSI (c) (C4:08) [21:00:54:053]: Command Line: CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=0 CLIENTPROCESSID=2756

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{660278B2-0983-46E6-A585-DA8EDA380B01}'.

MSI (c) (C4:08) [21:00:54:053]: Product Code passed to Engine.Initialize: ''

MSI (c) (C4:08) [21:00:54:053]: Product Code from property table before transforms: '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}'

MSI (c) (C4:08) [21:00:54:053]: Product Code from property table after transforms: '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}'

MSI (c) (C4:08) [21:00:54:053]: Product not registered: beginning first-time install

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (c) (C4:08) [21:00:54:053]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (c) (C4:08) [21:00:54:053]: User policy value 'SearchOrder' is 'nmu'

MSI (c) (C4:08) [21:00:54:053]: Adding new sources is allowed.

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (c) (C4:08) [21:00:54:053]: Package name extracted from package path: 'MicrosoftFixit50473.msi'

MSI (c) (C4:08) [21:00:54:053]: Package to be registered: 'MicrosoftFixit50473.msi'

MSI (c) (C4:08) [21:00:54:053]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (C4:08) [21:00:54:053]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (c) (C4:08) [21:00:54:053]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (c) (C4:08) [21:00:54:053]: User policy value 'AlwaysInstallElevated' is 0

MSI (c) (C4:08) [21:00:54:053]: Running product '{4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}' with user privileges: It's not assigned.

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\system32'.

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2756'.

MSI (c) (C4:08) [21:00:54:053]: TRANSFORMS property is now:

MSI (c) (C4:08) [21:00:54:053]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\Favorites

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Network Shortcuts

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\Documents

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Printer Shortcuts

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Recent

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\SendTo

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Templates

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\ProgramData

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Local

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\Pictures

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\Users\John\Desktop

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (c) (C4:08) [21:00:54:053]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

MSI (c) (C4:08) [21:00:54:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

MSI (c) (C4:08) [21:00:54:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

MSI (c) (C4:08) [21:00:54:068]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop

MSI (c) (C4:08) [21:00:54:068]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

MSI (c) (C4:08) [21:00:54:068]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'John'.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi'.

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi'.

MSI (c) (C4:08) [21:00:54:068]: Machine policy value 'MsiDisableEmbeddedUI' is 0

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads'.

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads'.

MSI (c) (C4:28) [21:00:54:068]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.

=== Logging started: 13/03/2012 21:00:54 ===

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2262 2: PatchPackage 3: -2147287038

MSI (c) (C4:08) [21:00:54:068]: Machine policy value 'DisableRollback' is 0

MSI (c) (C4:08) [21:00:54:068]: User policy value 'DisableRollback' is 0

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2262 2: Font 3: -2147287038

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.

MSI (c) (C4:08) [21:00:54:068]: Doing action: INSTALL

Action 21:00:54: INSTALL.

Action start 21:00:54: INSTALL.

MSI (c) (C4:08) [21:00:54:068]: UI Sequence table 'InstallUISequence' is present and populated.

MSI (c) (C4:08) [21:00:54:068]: Running UISequence

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.

MSI (c) (C4:08) [21:00:54:068]: Doing action: Milestone_ERRCA_UIAN175

Action 21:00:54: Milestone_ERRCA_UIAN175.

Action start 21:00:54: Milestone_ERRCA_UIAN175.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'Milestone_ERRCA_UIAN175'

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Adding Milestone property. Its value is 'ERRCA_UIANDADVERTISED'.

Action ended 21:00:54: Milestone_ERRCA_UIAN175. Return value 1.

MSI (c) (C4:08) [21:00:54:068]: Skipping action: ERRCA_UIANDADVERTISED (condition is false)

MSI (c) (C4:08) [21:00:54:068]: Doing action: Milestone_AppSearch570

Action 21:00:54: Milestone_AppSearch570.

Action start 21:00:54: Milestone_AppSearch570.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'Milestone_AppSearch570'

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Modifying Milestone property. Its current value is 'ERRCA_UIANDADVERTISED'. Its new value: 'AppSearch'.

Action ended 21:00:54: Milestone_AppSearch570. Return value 1.

MSI (c) (C4:08) [21:00:54:068]: Doing action: AppSearch

Action 21:00:54: AppSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]

Action start 21:00:54: AppSearch.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2262 2: AppSearch 3: -2147287038

Action ended 21:00:54: AppSearch. Return value 1.

MSI (c) (C4:08) [21:00:54:068]: Doing action: FindRelatedProducts

Action 21:00:54: FindRelatedProducts. {\FinalUIFont}[PROGRESS_RESTORE_TXT]

Action start 21:00:54: FindRelatedProducts.

Action ended 21:00:54: FindRelatedProducts. Return value 1.

MSI (c) (C4:08) [21:00:54:068]: Doing action: Milestone_EulaForm384

Action 21:00:54: Milestone_EulaForm384.

Action start 21:00:54: Milestone_EulaForm384.

MSI (c) (C4:08) [21:00:54:068]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'Milestone_EulaForm384'

MSI (c) (C4:08) [21:00:54:068]: PROPERTY CHANGE: Modifying Milestone property. Its current value is 'AppSearch'. Its new value: 'EulaForm'.

Action ended 21:00:54: Milestone_EulaForm384. Return value 1.

MSI (c) (C4:08) [21:00:54:084]: Doing action: EulaForm

Action 21:00:54: EulaForm.

Action start 21:00:54: EulaForm.

MSI (c) (C4:08) [21:00:54:084]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'EulaForm'

MSI (c) (C4:28) [21:00:54:084]: Note: 1: 2262 2: Error 3: -2147287038

Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.

MSI (c) (C4:28) [21:00:54:084]: Note: 1: 2262 2: Error 3: -2147287038

Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.

MSI (c) (C4:28) [21:00:54:084]: Note: 1: 2262 2: Error 3: -2147287038

Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height.

MSI (c) (C4:28) [21:00:54:100]: Note: 1: 2262 2: CheckBox 3: -2147287038

Action 21:00:54: EulaForm. Dialog created

MSI (c) (C4:6C) [21:00:54:100]: Note: 1: 2731 2: 0

MSI (c) (C4:28) [21:00:55:550]: PROPERTY CHANGE: Adding EulaForm_Property property. Its value is '1'.

Action ended 21:00:57: EulaForm. Return value 1.

MSI (c) (C4:08) [21:00:57:282]: Doing action: EULAACCEPTED_ACTION

Action 21:00:57: EULAACCEPTED_ACTION.

Action start 21:00:57: EULAACCEPTED_ACTION.

MSI (c) (C4:08) [21:00:57:282]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'EULAACCEPTED_ACTION'

MSI (c) (C4:08) [21:00:57:282]: PROPERTY CHANGE: Adding EULAACCEPTED property. Its value is '1'.

Action ended 21:00:57: EULAACCEPTED_ACTION. Return value 1.

MSI (c) (C4:08) [21:00:57:282]: Doing action: Milestone_LaunchCond207

Action 21:00:57: Milestone_LaunchCond207.

Action start 21:00:57: Milestone_LaunchCond207.

MSI (c) (C4:08) [21:00:57:282]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'Milestone_LaunchCond207'

MSI (c) (C4:08) [21:00:57:282]: PROPERTY CHANGE: Modifying Milestone property. Its current value is 'EulaForm'. Its new value: 'LaunchConditions'.

Action ended 21:00:57: Milestone_LaunchCond207. Return value 1.

MSI (c) (C4:08) [21:00:57:282]: Doing action: LaunchConditions

Action 21:00:57: LaunchConditions. {\FinalUIFont}[PROGRESS_RESTORE_TXT]

Action start 21:00:57: LaunchConditions.

MSI (c) (C4:28) [21:00:57:282]: Note: 1: 2262 2: Error 3: -2147287038

DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,

This Microsoft Fix it does not apply to your operating system or application version.

MSI (c) (C4:08) [21:00:59:216]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (C4:08) [21:00:59:216]: Product: Microsoft Fix it 50473 -- This Microsoft Fix it does not apply to your operating system or application version.

Action ended 21:00:59: LaunchConditions. Return value 3.

MSI (c) (C4:08) [21:00:59:216]: Doing action: SendFatalExitLogEntry

Action 21:00:59: SendFatalExitLogEntry.

Action start 21:00:59: SendFatalExitLogEntry.

MSI (c) (C4:08) [21:00:59:216]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'SendFatalExitLogEntry'

MSI (c) (C4:08) [21:00:59:263]: Creating MSIHANDLE (1) of type 790542 for thread 4616

Action ended 21:00:59: INSTALL. Return value 3.

MSI (c) (C4:88) [21:00:59:263]: Invoking remote custom action. DLL: C:\Users\John\AppData\Local\Temp\MSI313F.tmp, Entrypoint: SendFatalExitLogEntry

MSI (c) (C4:48) [21:00:59:263]: Cloaking enabled.

MSI (c) (C4:48) [21:00:59:263]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (C4:48) [21:00:59:263]: Connected to service for CA interface.

MSI (c) (C4!B8) [21:00:59:388]: Doing action: FatalErrorForm

Action 21:00:59: FatalErrorForm.

Action start 21:00:59: FatalErrorForm.

MSI (c) (C4!B8) [21:00:59:388]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'FatalErrorForm'

MSI (c) (C4:28) [21:00:59:388]: Note: 1: 2262 2: Error 3: -2147287038

DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right

MSI (c) (C4:28) [21:00:59:388]: Note: 1: 2262 2: Error 3: -2147287038

DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right

MSI (c) (C4:28) [21:00:59:388]: Note: 1: 2262 2: Error 3: -2147287038

DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right

MSI (c) (C4:28) [21:00:59:388]: Note: 1: 2262 2: Error 3: -2147287038

Info 2898.For FinalUIFont textstyle, the system created a 'Arial' font, in 0 character set, of 15 pixels height.

Action 21:00:59: FatalErrorForm. Dialog created

MSI (c) (C4:08) [21:00:59:404]: Note: 1: 2731 2: 0

MSI (c) (C4:28) [21:01:03:194]: Doing action: MoreInfoAction

Action 21:01:03: MoreInfoAction.

Action start 21:01:03: MoreInfoAction.

MSI (c) (C4:28) [21:01:03:194]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'MoreInfoAction'

Action ended 21:02:30: FatalErrorForm. Return value 1.

Action ended 21:01:03: MoreInfoAction. Return value 0.

Action ended 21:02:37: SendFatalExitLogEntry. Return value 0.

MSI (c) (C4:08) [21:02:37:715]: Closing MSIHANDLE (1) of type 790542 for thread 4616

MSI (c) (C4:08) [21:02:37:715]: Destroying RemoteAPI object.

MSI (c) (C4:48) [21:02:37:715]: Custom Action Manager thread ending.

Property(C): UpgradeCode = {3AC5321C-7493-4208-B2C5-A767CD0A217C}

Property(C): SourceDir = C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\

Property(C): DesktopFolder = C:\Users\John\Desktop\

Property(C): ProgramMenuFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\

Property(C): ProductName = Microsoft Fix it 50473

Property(C): PROGRESS_REMOVE_TXT = This Microsoft Fix it is being removed.

Property(C): ProductCode = {4BCADD0D-C2C8-4AAF-A0F1-D003D25C45F5}

Property(C): FIXIT_DOESNT_APPLY_TXT_OTHER = This Microsoft Fix it does not apply to your system.

Property(C): ProductVersion = 2.1.3.0

Property(C): Manufacturer = Microsoft

Property(C): ARPCONTACT = Microsoft

Property(C): ProductLanguage = 1033

Property(C): SecureCustomProperties = NEWERPRODUCTFOUND

Property(C): PROGRESS_PLEASE_WAIT_TXT = Please wait...

Property(C): RedirectedDllSupport = 2

Property(C): VersionNT = 601

Property(C): PROGRESS_RESTORE_TXT = Creating a restore point...

Property(C): VSDNETURLMSG = This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?

Property(C): VSDIISMSG = This setup requires Internet Information Server 4.0 or higher and Windows NT 4.0, Windows 2000 or higher. This setup cannot be installed on Windows 95, Windows 98, or Windows Me. Please install Internet Information Server and run this setup again.

Property(C): VSDUIANDADVERTISED = This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.

Property(C): VSDNETMSG = This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again.

Property(C): VSDINVALIDURLMSG = The specified path '[2]' is unavailable. The Internet Information Server might not be running or the path exists and is redirected to another machine. Please check the status of this virtual directory in the Internet Services Manager.

Property(C): VSDVERSIONMSG = Unable to install because a newer version of this product is already installed.

Property(C): ErrorDialog = ErrorDialog

Property(C): SFF_UpFldrBtn = UpFldrBtn

Property(C): SFF_NewFldrBtn = NewFldrBtn

Property(C): PROGRESS_PROCESSED_TXT = This Microsoft Fix it is being processed.

Property(C): AdminMaintenanceForm_Action = Repair

Property(C): AdminEulaForm_Property = No

Property(C): DefaultUIFont = VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400

Property(C): MaintenanceForm_Action = Repair

Property(C): EulaForm_Property = 1

Property(C): FIXIT_DOESNT_APPLY_TXT = This Microsoft Fix it does not apply to your operating system or application version.

Property(C): FIXIT_REQ_ADMIN_TXT = This Microsoft Fix it requires administrative rights to install.

Property(C): Privileged = 1

Property(C): FixitID = 50473

Property(C): BACK_TXT = < &Back

Property(C): NEXT_TXT = &Next >

Property(C): CANCEL_TXT = Cancel

Property(C): PRODUCT_BANNER_TXT = Microsoft Fix it

Property(C): ProgressUIHeaderText = {\FinalUIFont}[PROGRESS_PROCESSED_TXT]

Property(C): RestorePointHeaderText = {\FinalUIFont}[PROGRESS_RESTORE_TXT]

Property(C): PRIVACY_BTN_TXT = &Privacy Statement

Property(C): CLOSE_TXT = Close

Property(C): EULA_I_AGREE_TXT = I &Agree

Property(C): EULA_DO_NOT_AGREE_TXT = I &Do Not Agree

Property(C): EULA_LICENSE_FULL_TXT = Please take a moment to read the terms of the license below. If you agree to the terms, click the "I Agree", then "Next" to start this Microsoft Fix it solution. Otherwise click "Cancel".

Property(C): ABOUT_TXT = About

Property(C): EXPLORER = explorer.exe

Property(C): FINALBODY_INTERRUPTEDTXT = The installer was interrupted before this Microsoft Fix it could be installed. You need to restart the installer to try again. Click "Close" to exit.

Property(C): FINALBODY_REMOVE_INTERRUPTEDTXT = The installer was interrupted before this Microsoft Fix it could be removed. You need to restart the installer to try again. Click "Close" to exit.

Property(C): FINALBODY_PROCESSEDTXT = This Microsoft Fix it has been processed.

Property(C): FINALBODY_BLOGTXT = Click to read more about Microsoft Fix it:

Property(C): FINALBODY_FAILEDTXT = This Microsoft Fix it failed to process.

Property(C): FINALBODY_STOPTXT = This Microsoft Fix it has stopped

Property(C): FINALBODY_QUITTXT = This Microsoft Fix it is not yet complete. Are you sure you want to quit?

Property(C): FINALBODY_REMOVETXT = This Microsoft Fix it has been successfully removed. Click "Close" to exit.

Property(C): FINALBODY_SURVEY_TXT = Click to tell us what you think:

Property(C): FINALBODY_GET_ONLINE_HELP_TXT = Click to get online help now:

Property(C): YES_TXT = &Yes

Property(C): NO_TXT = &No

Property(C): EXIT_INSTALL_TXT = E&xit Installation

Property(C): CONTINUE_TXT = &Continue

Property(C): OK_TXT = OK

Property(C): TRYAGAIN_TXT = &Try Again

Property(C): FINALBODY_EMAILTXT = Click to send the Microsoft Fix it team e-mail:

Property(C): APP_MUST_BE_CLOSED_INSTALL_TXT = Please close the applications and then click "Try Again".

Property(C): APP_MUST_BE_CLOSED_REMOVE_TXT = The following applications are using files which the installer must remove. You can either close the applications and click "Try Again", or click "Continue" so that the installer continues the installation, and replaces these files when your system restarts.

Property(C): EXIT_TXT = E&xit

Property(C): SERVICE_PACK_BLOCK_TXT = A Service Pack or Windows Update is blocking this Microsoft Fix it.

Property(C): SAME_SETTINGS_NO_CHANGE_TXT = The computer settings already match this Microsoft Fix it and no changes have been made.

Property(C): DOWNLOAD_NEEDED_FIRST_TXT = This Microsoft Fix it does not apply because the computer requires a Microsoft download or Microsoft Update.

Property(C): IMPORTANT_NOTE_TXT = Important note about this Microsoft Fix it

Property(C): RESET_IE_SETTINGS_INFO_BODY_TXT = Click the "Reset" button after clicking "Next".

Property(C): REINSTALL_CD_SW_TXT = After you run this Microsoft Fix it, some programs might not be able to use your CD or DVD drive until you reinstall those programs.

Property(C): SOFTWARE_EXAMPLES_HEADER_TXT = Some examples of programs that might be affected by this Microsoft Fix it:

Property(C): SOFTWARE_EXAMPLES_TXT = iTunes software by Apple

Nero software by Nero Inc

Roxio Creator software by Sonic Solutions

Zune software by Microsoft

Property(C): Milestone = LaunchConditions

Property(C): EULAACCEPTED = 1

Property(C): MsiLogFileLocation = C:\Users\John\AppData\Local\Temp\MSI31c46.LOG

Property(C): PackageCode = {660278B2-0983-46E6-A585-DA8EDA380B01}

Property(C): ProductState = -1

Property(C): PackagecodeChanging = 1

Property(C): CURRENTDIRECTORY = C:\Windows\system32

Property(C): CLIENTUILEVEL = 0

Property(C): CLIENTPROCESSID = 2756

Property(C): VersionDatabase = 200

Property(C): VersionMsi = 5.00

Property(C): VersionNT64 = 601

Property(C): WindowsBuild = 7601

Property(C): ServicePackLevel = 1

Property(C): ServicePackLevelMinor = 0

Property(C): MsiNTProductType = 1

Property(C): MsiNTSuitePersonal = 1

Property(C): WindowsFolder = C:\Windows\

Property(C): WindowsVolume = C:\

Property(C): System64Folder = C:\Windows\system32\

Property(C): SystemFolder = C:\Windows\SysWOW64\

Property(C): RemoteAdminTS = 1

Property(C): TempFolder = C:\Users\John\AppData\Local\Temp\

Property(C): ProgramFilesFolder = C:\Program Files (x86)\

Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\

Property(C): ProgramFiles64Folder = C:\Program Files\

Property(C): CommonFiles64Folder = C:\Program Files\Common Files\

Property(C): AppDataFolder = C:\Users\John\AppData\Roaming\

Property(C): FavoritesFolder = C:\Users\John\Favorites\

Property(C): NetHoodFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

Property(C): PersonalFolder = C:\Users\John\Documents\

Property(C): PrintHoodFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

Property(C): RecentFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Recent\

Property(C): SendToFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\SendTo\

Property(C): TemplateFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Templates\

Property(C): CommonAppDataFolder = C:\ProgramData\

Property(C): LocalAppDataFolder = C:\Users\John\AppData\Local\

Property(C): MyPicturesFolder = C:\Users\John\Pictures\

Property(C): AdminToolsFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

Property(C): StartupFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

Property(C): StartMenuFolder = C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\

Property(C): FontsFolder = C:\Windows\Fonts\

Property(C): GPTSupport = 1

Property(C): OLEAdvtSupport = 1

Property(C): ShellAdvtSupport = 1

Property(C): MsiAMD64 = 6

Property(C): Msix64 = 6

Property(C): Intel = 6

Property(C): PhysicalMemory = 3767

Property(C): VirtualMemory = 5601

Property(C): LogonUser = John

Property(C): UserSID = S-1-5-21-2728092849-450271977-891667043-1001

Property(C): UserLanguageID = 2057

Property(C): ComputerName = FURRYBABY

Property(C): SystemLanguageID = 2057

Property(C): ScreenX = 1366

Property(C): ScreenY = 768

Property(C): CaptionHeight = 22

Property(C): BorderTop = 1

Property(C): BorderSide = 1

Property(C): TextHeight = 16

Property(C): TextInternalLeading = 3

Property(C): ColorBits = 32

Property(C): TTCSupport = 1

Property(C): Time = 21:02:37

Property(C): Date = 13/03/2012

Property(C): MsiNetAssemblySupport = 4.0.30319.1

Property(C): MsiWin32AssemblySupport = 6.1.7601.17514

Property(C): AdminUser = 1

Property(C): USERNAME = John

Property(C): DATABASE = C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi

Property(C): OriginalDatabase = C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\MicrosoftFixit50473.msi

Property(C): SOURCEDIR = C:\Users\John\AppData\Local\Opera\Opera\temporary_downloads\

Property(C): VersionHandler = 5.00

Property(C): UILevel = 5

Property(C): ACTION = INSTALL

Property(C): EXECUTEACTION = INSTALL

=== Logging stopped: 13/03/2012 21:02:37 ===

MSI (c) (C4:08) [21:02:37:731]: Note: 1: 1708

MSI (c) (C4:08) [21:02:37:731]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (C4:08) [21:02:37:731]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (C4:08) [21:02:37:731]: Product: Microsoft Fix it 50473 -- Installation failed.

MSI (c) (C4:08) [21:02:37:746]: Windows Installer installed the product. Product Name: Microsoft Fix it 50473. Product Version: 2.1.3.0. Product Language: 1033. Manufacturer: Microsoft. Installation success or error status: 1603.

Couldn't find anything with "msi" in it, did find the windows update log though:

2012-03-14    09:59:42:266    1108    b5c    AU    AU received approval from Ux for 1 updates

2012-03-14    09:59:42:266    1108    b5c    AU    AU setting pending client directive to 'Progress Ux'

2012-03-14    09:59:42:266    1108    e64    AU    BeginInteractiveInstall invoked for Download

2012-03-14    09:59:42:266    1108    e64    AU    Auto-approving update for download, updateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0

2012-03-14    09:59:42:266    1108    e64    AU    Auto-approved 1 update(s) for download (for Ux)

2012-03-14    09:59:42:266    1108    e64    AU    UpdateDownloadProperties: 0 download(s) are still in progress.

2012-03-14    09:59:42:266    1108    e64    AU    #############

2012-03-14    09:59:42:266    1108    e64    AU    ## START ##  AU: Download updates

2012-03-14    09:59:42:266    1108    e64    AU    #########

2012-03-14    09:59:42:266    1108    e64    AU      # Approved updates = 1

2012-03-14    09:59:42:454    1108    e64    AU    AU initiated download, updateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101, callId = {20440C68-72E8-44A4-9154-D5F86BBC5672}

2012-03-14    09:59:42:454    1108    e64    AU    Currently showing Progress UX client - so not launching any other client

2012-03-14    09:59:42:469    1108    e64    AU      # Pending download calls = 1

2012-03-14    09:59:42:469    1108    e64    AU    <<## SUBMITTED ## AU: Download updates

2012-03-14    09:59:42:563    1108    b5c    AU    Getting featured update notifications.  fIncludeDismissed = true

2012-03-14    09:59:42:563    1108    b5c    AU    No featured updates available.

2012-03-14    09:59:43:904    1108    ff0    DnldMgr    *************

2012-03-14    09:59:43:904    1108    ff0    DnldMgr    ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]

2012-03-14    09:59:43:904    1108    ff0    DnldMgr    *********

2012-03-14    09:59:43:904    1108    ff0    DnldMgr      * Call ID = {20440C68-72E8-44A4-9154-D5F86BBC5672}

2012-03-14    09:59:43:904    1108    ff0    DnldMgr      * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}

2012-03-14    09:59:43:904    1108    ff0    DnldMgr      * Updates to download = 1

2012-03-14    09:59:43:904    1108    ff0    Agent      *   Title = Update for Games for Windows Software 3.5

2012-03-14    09:59:43:904    1108    ff0    Agent      *   UpdateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101

2012-03-14    09:59:43:904    1108    ff0    Agent      *     Bundles 1 updates:

2012-03-14    09:59:43:904    1108    ff0    Agent      *       {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101

2012-03-14    09:59:43:904    1108    ff0    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101]  ***********

2012-03-14    09:59:43:904    1108    ff0    DnldMgr      * Queueing update for download handler request generation.

2012-03-14    09:59:43:904    1108    ff0    DnldMgr    Generating download request for update {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101

2012-03-14    09:59:44:170    1108    ff0    Handler    MSP download: file wllogin_32.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\0bdfac959f7fd593c29d735c67815986)

2012-03-14    09:59:44:185    1108    ff0    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101]  ***********

2012-03-14    09:59:44:185    1108    ff0    DnldMgr      * All files for update were already downloaded and are valid.

2012-03-14    09:59:44:248    1108    ff0    Agent    *********

2012-03-14    09:59:44:248    1108    ff0    Agent    **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]

2012-03-14    09:59:44:248    1108    ff0    Agent    *************

2012-03-14    09:59:44:419    1108    814    AU    >>##  RESUMED  ## AU: Download update [UpdateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}, succeeded]

2012-03-14    09:59:44:419    1108    814    AU    #########

2012-03-14    09:59:44:419    1108    814    AU    ##  END  ##  AU: Download updates

2012-03-14    09:59:44:419    1108    814    AU    #############

2012-03-14    09:59:44:435    1108    814    AU    Currently showing Progress UX client - so not launching any other client

2012-03-14    09:59:44:450    1108    b5c    AU    BeginInteractiveInstall invoked for Install

2012-03-14    09:59:44:450    1108    b5c    AU    Auto-approving update for install, updateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0

2012-03-14    09:59:44:450    1108    b5c    AU    Auto-approved 1 update(s) for install (for Ux), installType=1

2012-03-14    09:59:44:450    1108    b5c    AU    #############

2012-03-14    09:59:44:450    1108    b5c    AU    ## START ##  AU: Install updates

2012-03-14    09:59:44:450    1108    b5c    AU    #########

2012-03-14    09:59:44:450    1108    b5c    AU      # Initiating manual install

2012-03-14    09:59:44:450    1108    b5c    AU      # Approved updates = 1

2012-03-14    09:59:44:466    1108    b5c    AU    <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {5DCE0C44-E333-43E0-BB1E-BA1EF8B3B34A}]

2012-03-14    09:59:44:466    1108    5d8    Agent    *************

2012-03-14    09:59:44:466    1108    5d8    Agent    ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]

2012-03-14    09:59:44:466    1108    5d8    Agent    *********

2012-03-14    09:59:44:466    1108    5d8    Agent      * Updates to install = 1

2012-03-14    09:59:44:544    1108    e64    AU    Getting featured update notifications.  fIncludeDismissed = true

2012-03-14    09:59:44:544    1108    e64    AU    No featured updates available.

2012-03-14    09:59:45:277    1108    5d8    Agent      *   Title = Update for Games for Windows Software 3.5

2012-03-14    09:59:45:277    1108    5d8    Agent      *   UpdateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101

2012-03-14    09:59:45:277    1108    5d8    Agent      *     Bundles 1 updates:

2012-03-14    09:59:45:277    1108    5d8    Agent      *       {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101

2012-03-14    09:59:45:496    1108    e64    AU    Getting featured update notifications.  fIncludeDismissed = true

2012-03-14    09:59:45:496    1108    e64    AU    No featured updates available.

2012-03-14    09:59:45:714    1108    5d8    Agent    WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point

2012-03-14    09:59:45:761    1108    5d8    DnldMgr    Preparing update for install, updateId = {1B287C37-1039-461F-8AF7-8DF422B32B3A}.101.

2012-03-14    09:59:45:761    3864    c48    Misc    ===========  Logging initialized (build: 7.6.7600.243, tz: +1300)  ===========

2012-03-14    09:59:45:761    3864    c48    Misc      = Process: C:\Windows\system32\wuauclt.exe

2012-03-14    09:59:45:761    3864    c48    Misc      = Module: C:\Windows\system32\wuaueng.dll

2012-03-14    09:59:45:761    3864    c48    Handler    :::::::::::::

2012-03-14    09:59:45:761    3864    c48    Handler    :: START ::  Handler: MSI Install

2012-03-14    09:59:45:761    3864    c48    Handler    :::::::::

2012-03-14    09:59:45:761    3864    c48    Handler      : Updates to install = 1

2012-03-14    09:59:45:761    3864    c48    Handler    MSI update {00000000-0000-0000-0000-000000000000}.0 using source image from 1 CABs.

2012-03-14    09:59:45:823    3864    c48    Handler      : Batch installing 1 updates

2012-03-14    09:59:45:823    3864    c48    Handler    List of MSPs in transaction:

2012-03-14    09:59:45:823    3864    c48    Handler    List of Transforms in transaction:

2012-03-14    09:59:45:823    3864    c48    Handler    MSI final command line:  ALLUSERS=1 MSIRESTARTMANAGERCONTROL=Disable REBOOT=REALLYSUPPRESS

2012-03-14    09:59:46:588    3864    c48    Handler    MSP Error List:

2012-03-14    09:59:46:588    3864    c48    Handler      No messages in the MSP error list.

2012-03-14    09:59:46:588    3864    c48    Handler      : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0

2012-03-14    09:59:46:588    3864    c48    Handler      : WARNING: First failure for update {1B287C37-1039-461F-8AF7-8DF422B32B3A}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CASameOrNewerVersionInstalled

2012-03-14    09:59:46:588    3864    c48    Handler      : WARNING: Operation failed at update 0, Exit code = 0x8024200B

2012-03-14    09:59:46:588    3864    c48    Handler    :::::::::

2012-03-14    09:59:46:588    3864    c48    Handler    ::  END  ::  Handler: MSI Install

2012-03-14    09:59:46:588    3864    c48    Handler    :::::::::::::

2012-03-14    09:59:46:588    1108    814    AU    >>##  RESUMED  ## AU: Installing update [UpdateId = {4AE65321-A7BD-475D-A29D-FB52981BC0F3}]

2012-03-14    09:59:46:588    1108    814    AU      # WARNING: Install failed, error = 0x80070643 / 0x80070643

2012-03-14    09:59:46:712    1108    5d8    Agent    *********

2012-03-14    09:59:46:712    1108    814    AU    Install call completed.

2012-03-14    09:59:46:712    1108    5d8    Agent    **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]

2012-03-14    09:59:46:712    1108    814    AU      # WARNING: Install call completed, reboot required = No, error = 0x00000000

2012-03-14    09:59:46:712    1108    5d8    Agent    *************

2012-03-14    09:59:46:712    1108    814    AU    #########

2012-03-14    09:59:46:712    1108    814    AU    ##  END  ##  AU: Installing updates [CallId = {5DCE0C44-E333-43E0-BB1E-BA1EF8B3B34A}]

2012-03-14    09:59:46:712    1108    814    AU    #############

2012-03-14    09:59:46:712    1108    814    AU    Install complete for all calls, reboot NOT needed

2012-03-14    09:59:46:712    1108    e64    AU    Getting featured update notifications.  fIncludeDismissed = true

2012-03-14    09:59:46:712    1108    e64    AU    No featured updates available.

2012-03-14    09:59:48:304    1108    b5c    AU    No featured updates notifications to show

2012-03-14    09:59:48:304    1108    b5c    AU    UpdateDownloadProperties: 0 download(s) are still in progress.

2012-03-14    09:59:48:304    1108    b5c    AU    Triggering Offline detection (non-interactive)

2012-03-14    09:59:48:304    1108    b5c    AU    AU setting pending client directive to 'Install Complete Ux'

2012-03-14    09:59:48:304    1108    b5c    AU    Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1

2012-03-14    09:59:48:319    1108    efc    AU    #############

2012-03-14    09:59:48:319    1108    efc    AU    ## START ##  AU: Search for updates

2012-03-14    09:59:48:319    1108    efc    AU    #########

2012-03-14    09:59:48:319    1108    efc    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {135B0A84-6B21-4C9C-9296-07D3A211EA79}]

2012-03-14    09:59:48:319    1108    ff0    Agent    *************

2012-03-14    09:59:48:319    1108    ff0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

2012-03-14    09:59:48:319    1108    ff0    Agent    *********

2012-03-14    09:59:48:319    1108    ff0    Agent      * Online = No; Ignore download priority = No

2012-03-14    09:59:48:319    1108    ff0    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

2012-03-14    09:59:48:319    1108    ff0    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service

2012-03-14    09:59:48:319    1108    ff0    Agent      * Search Scope = {Machine}

2012-03-14    09:59:48:319    1108    b5c    AU    No featured updates notifications to show

2012-03-14    09:59:48:335    1108    efc    AU    AU received handle event

2012-03-14    10:00:01:610    1108    ff0    Driver    Matched driver to device PCI\VEN_1002&DEV_68B8&SUBSYS_22881787&REV_00

2012-03-14    10:00:01:610    1108    ff0    Driver    Status: 0x180200a, ProblemNumber: 00000000

2012-03-14    10:00:19:847    1108    ff0    Agent      * Added update {B3E8EC97-ACBF-460A-B13A-3B48F5E75A2F}.100 to search result

2012-03-14    10:00:19:847    1108    ff0    Agent      * Added update {4AE65321-A7BD-475D-A29D-FB52981BC0F3}.101 to search result

2012-03-14    10:00:19:847    1108    ff0    Agent      * Found 2 updates and 75 categories in search; evaluated appl. rules of 1529 out of 3409 deployed entities

2012-03-14    10:00:20:034    1108    ff0    Agent    *********

2012-03-14    10:00:20:034    1108    ff0    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

2012-03-14    10:00:20:034    1108    ff0    Agent    *************

2012-03-14    10:00:20:050    1108    814    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {135B0A84-6B21-4C9C-9296-07D3A211EA79}]

2012-03-14    10:00:20:050    1108    814    AU      # 2 updates detected

2012-03-14    10:00:20:050    1108    ff0    Report    REPORT EVENT: {5DFEA6BB-BE3C-4FA1-9CFA-BDBCC57BC336}    2012-03-14 09:59:44:435+1300    1    189    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Update for Games for Windows Software 3.5

2012-03-14    10:00:20:050    1108    ff0    Report    REPORT EVENT: {7369B856-1CD3-4297-8B0C-7B92F1721150}    2012-03-14 09:59:46:588+1300    1    182    101    {4AE65321-A7BD-475D-A29D-FB52981BC0F3}    101    80070643    AutomaticUpdates    Failure    Content Install    Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Games for Windows Software 3.5.

2012-03-14    10:00:20:050    1108    814    AU    #########

2012-03-14    10:00:20:050    1108    814    AU    ##  END  ##  AU: Search for updates [CallId = {135B0A84-6B21-4C9C-9296-07D3A211EA79}]

2012-03-14    10:00:20:050    1108    814    AU    #############

2012-03-14    10:00:20:050    1108    814    AU    No featured updates notifications to show

2012-03-14    10:00:20:050    1108    814    AU    AU setting pending client directive to 'Download Approval'

2012-03-14    10:00:20:065    1108    ff0    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8

2012-03-14    10:00:20:065    1108    ff0    Report    WER Report sent: 7.6.7600.243 0x80070643 4AE65321-A7BD-475D-A29D-FB52981BC0F3 Install 101 Unmanaged

2012-03-14    10:00:20:065    1108    ff0    Report    CWERReporter finishing event handling. (00000000)

2012-03-14    10:00:20:081    1108    b5c    AU    Getting featured update notifications.  fIncludeDismissed = true

2012-03-14    10:00:20:081    1108    b5c    AU    No featured updates available.

Hello All,

 

The issue symptoms that everyone is describing appears to be a Windows Installer Error.

Morever, the error 80070643 is a generic error message that can have many causes.  To better understand the issue and cause, we would need details from a Windows Installer log file.

 

Though the steps are somewhat advanced, any help from the community would be appreciated.  To provide us with details of the instlal error, you would need to do the following:

1. Turn on Windows Instlal logging: Click on this link: http://go.microsoft.com/?linkid=9723030
2. Make an attempt to install the update again.
3. Once you get the error 80070643, you will need to go look for the log file.  The log file is located in the system temporary folder and the file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location: Click Start, type (%temp%), then press Enter.
4. Once the temporary folder is open, you need to locate a very recent file that begins with "msi".
5. Open the file with notepad, and copy and paste its content as a reply.

 

Regards,

 

Kim

 

 

Tried but when I paste it in here I get:

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