A better answer might be to ORDER a set of RECOVERY CD's from the Manufacturer of the PC.
If your computer is under Warranty, then they should ship it to you for free
If not, then they might only charge you the cost of the shipping (about $10 via FEDEX or UPS)
Otherwise, this RECOVERY CD set would be around $25 to $35, roughly, I think.
Once you get this, take out your hard drive, and plug it into another computer via
some external cables, like SABRENT cables. ( http://www.sabrent.com/category/hard-drive-enclosures/USB-DSC5/ )
You should be able to buy these cables at any retail outlet, like FRYS, BestBuy, or perhaps even Walmart.
You take out the hard drive, and, via these cables, plug your drive into another computer, SO THAT
you can see your data files. This drive is NOW a data drive, because the computer you have it plugged into, has booted off of its own Operating System. You can't copy programs, because of this REGISTRY thing, but you CAN move your data over.
After this is done, take your RECOVERY DISK 1, and start the re-installation process. This
should take about 1 hour. After this is done, reinstall any programs you need, back on your computer.
THEN, move your data back to this new install.
FYI: Your ISP would be able to provide you with a FREE anti-virus program, being that you
are a subscriber to their Internet Service. Call them, and inquire about it. They can probably even
remote in, and install it for you.
I am a computer tech for years now, and I have done this numerous times for many customers,
although, starting with Windows 8.0, 8.1, and 10, are a horse of a different color.
LOTS of customers of mine, after upgrading to Windows 10, have wanted to go back to 8.0, and 7.
I PREFER Windows 7. My desktop is WINDOWS 7 ULTIMATE... The laptop, that I use in customers
homes and businesses, is Windows 8.0 (with the start button from www.classicshell.net),
and I AM NOT ABOUT TO UPGRADE either one of these to a different Operating System.
Each of them is working great. ALTHOUGH, one day, I had my WINDOWS 8.0 laptop, plugged
into my flatscreen TV via an HDMI cable, and went to bed, watching COMBAT on YouTube.
At 4:00am in the morning, I did not see anything on my TV, and when I looked at my laptop,
it was UPGRADING to WINDOWS 8.1. I was having a fit, cause I heard that 8.1 has lots of problems.
I called MICROSOFT CUSTOMER SERVICE and asked them WHY my laptop was doing this UPGRADE
to 8.1, and they told me that during the WINDOWS UPDATE phase, the computer upgrades to 8.1
ALL BY IT SELF. I told him that I HAVE NEVER EVER wanted to upgrade to 8.1, and his solution was
to reinstall 8.0 from the RECOVERY PARTITION on the computer. So, I did this, and of course, had
to reinstall FIREFOX, AVG, ADOBE READER, and various other programs...
This is the best advice I can offer to anyone, going through this HELL