Cannot connect Nokia Lumia get an error 'MTP USB Device Failed Driver Installation’

Anonymous
2012-11-16T19:51:17+00:00

I tried to connect my new Nokia Lumia 920 to my PC and get the error message in my title.  After troubleshooting still get a message "MTP USB Devise has a driver problem".  Tried FixIt same thing. Reinstalled driver still get the same message.  Anyone solve this problem?  I have a 64bit machine, Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-12-27T09:36:38+00:00

if you already solved it that good.

if not this might work because it worked for me :)

unplug your phone usb, then turn your phone off and then plug the usb back on to the computer and then just wait for the phone to start back up and just wait for about 5 min or so, at first it might say fail to install because the phone havent started up probably yet but it should work after your phone go to it home screen. 

if this doesnt work i dont know haha

thing seem to work when you turn it off and turn it back on haha

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  1. Anonymous
    2014-12-10T13:54:28+00:00

    Yes Jordan.

    It realy works.

    Thank you, A.

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  2. Anonymous
    2014-11-18T20:31:20+00:00

    That helped me...thx

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  3. Anonymous
    2014-10-29T15:41:33+00:00

    Strangely enough Win7/64bit has a problem with the file wpdmtp.inf, responsible for the installation of MTP drivers. Simply put - it is of a VERY old version (circa 2002!). The solutions is to get the latest contents for wpdmtp.inf from a different Windows distribution. Google for DriverVer=06/21/2006,6.1.7600.16385 - there will appear enough download links. Get the newer wpdmtp.inf file and copy it inside folder c:\windows\inf, overwriting the original file, then try updating the driver for your Lumia in the Device Manager.

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  4. Anonymous
    2014-10-18T19:19:23+00:00

    I would like Microsoft to tell us why this works and why it doesn't work with the phone already on like Android or other phones.

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