Nokia Lumia 920 driver error

Anonymous
2012-11-10T22:27:34+00:00

I wanted to download my music via the phone app since most of my music library does not appear in my phone to download from the cloud (none of my music purchased via CD appears in it), but I encountered this problem:

When I connected my Lumia 920 for the first time to my computer, it did not showed the option to install any drivers. Instead it appears as "RM 820| Nokia Lumia 920" in divices and printers. I tried Troubleshooting but it says "MTP USB device has a driver problem" . I Installed the Windows phone app but it doesnt recogniced the phoen either. Running on Windows 8, 64 bit. HELP!!!

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-16T07:30:09+00:00

Hello!

My problem is the same.

Lumia 920 is a new phone, the operating system on my laptop Win7 64 bit.

I tried all the solutions proposed earlier, but did not help.

still I get the following error message: RM-821 / Nokia Lumia 920 device driver is not included.

Read the comments on the subject of the problem I think the win 64-bit operating systems features. I do not understand that Microsoft's mobile OS, Microsoft does not provide drivers for why?

(sorry for the poor English)

hi,

T

Hello Everyone!

We have the solution! I found on another forum, but it works out! :)

T

"

borcsi

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Posts: 1

Re: Lumia 920 drivers for Windows (desktop) 7  [ Edited ]

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‎2013-01-29 20:44 - edited ‎2013-01-29 20:45

Here's what worked for me:

  1. Go to Microsoft Update download catalog page (link works only in IE) http://catalog.update.microsoft.com/v7/site/home.a
  2. Search for 'Windows Phone WinUSB'
  3. Add the driver to cart and proceed to checkout
  4. Download the file to some directory
  5. Extract downloaded .cab file with eg. Winzip
  6. In Device manager click 'Update driver', 'Browse for sw', search for the directory you extracted the files and click Next.
  7. The "RM-821|Nokia Lumia 920" will be replaced by "Windows Phone WinUSB"

do the same for the second device and there you go."

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Anonymous
2012-11-16T13:17:57+00:00

Just a quick update. i found some advice on the Microsoft forum that suggested that i turned my phone off and on. Yeah right! i thought, but I had the windows phone app running on my mac anc connected my phone and as normal it was not recognised. Then I turned my phone off and on. On restarting the app recognised my phone :) Now i can connect anytime and sync my music etc. Hope this solution helps anyone else having this problem.

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  1. Anonymous
    2012-11-21T01:06:13+00:00

    If it is just a driver issue, you can always try to manually reinstall it. Windows Phones are just WPDMTP devices.

    On occasion, some devices may take-over (highjack etc) the "portable device" driver for their own means. Try the following:

    **stole this from KB 2410180, with little changes http://support.microsoft.com/kb/2410180

    If Windows Device Manager indicates a device problem or if the driver version of Windows Phone 8 that's installed isn't the current version, update the driver. To do this, follow these steps:

    1. Click Start, right-click Computer, and then click Properties.
    2. Click Device Manager, located in the left column.
    3. A window will appear with the name of your computer and a list of files. If you don't see the files, click the name of your computer. The name of your Windows Phone 7 should be listed under Portable Devices. If Windows Phone 7 was incorrectly installed, it may be listed with a yellow exclamation mark. Or, it may be listed under Other Devices as a USB device or an unknown device.
    4. On the Driver tab, click Uninstall.
    5. Select Delete the driver software for this device and then click OK.
    6. Return to the Device Manager window, click the Action menu, and then click Scan for hardware changes.
    7. Open Portable Devices, double-click the name of your Windows Phone 7, and then click the Driver tab. Or, if you don't see your phone name, click unknown devicelisted under Other Devices, and then click the Driver tab.
    8. Click Update Driver.
    9. Click Browse my computer for driver software.
    10. Click Browse, locate the *C:\Windows\Inf* folder on your computer, and then click OK.
    11. Click Next and if you're prompted, click Install. You may only be given a Close option.
    12. After the driver installation is complete, Close the open windows until you exit the Device Manager. If you're prompted to restart your computer, do so when you can.

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  2. Anonymous
    2012-11-18T14:45:03+00:00

    Would be nice if it would the device would show up in my computer to be able to open it and do such.

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