Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Anonymous

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!

Thanks!

Here are my event logs:

[Application Hang, Error]

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8d0

Start Time: 01cdc5f14a8f5537

Termination Time: 4294967295

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

<System>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

</System>

<EventData>

<Data>WWAHost.exe</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

</EventData>

</Event>

[Apps, Error]

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
<System>

<Channel>Application</Channel>

<Computer>MeeshPC</Computer>

</System>

<EventData>

<Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

</EventData>

</Event>

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
Let's see your LOCALAPPDATA setting. Type...

C:>set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

Volume in drive C is System

Volume Serial Number is CE28-C1D0

Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013 11:24 PM <DIR> .

03/18/2013 11:24 PM <DIR> ..

03/18/2013 11:25 PM <DIR> AC

03/18/2013 11:24 PM <DIR> Settings

Do you have the AC folder? If not type...

C:>md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:>**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

BUILTIN\Administrators:(I)(OI)(CI)(F)

PAULBROHOME\Paul:(I)(OI)(CI)(F)

Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

Try to launch the Store app

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53 additional answers

Anonymous

2013-12-31T20:29:24+00:00

renaming directories is a beyond my abilities. Also, do you suspect this is really the issue? I got some additional information about my WinStore failure:

Also yesterday I got an WWAhost.exe failure.

The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 3024

Start Time: 01cf066392bf2899

Termination Time: 4294967295

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: f1dab176-7256-11e3-bf0e-0cd2923ce0af

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

Also, looking at Application logs in Event Viewer I get:

Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

Problem Details:

Source Store Summary Stopped responding and was closedDate ‎12/‎31/‎2013 1:08 AMStatus Report sentDescription A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Windows\System32\WWAHost.exeProblem signature Problem Event Name: MoAppHang Package Full Name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy Application Name: praid:Windows.Store Application Version: 6.2.9200.16420 Application Timestamp: 505a9152 Hang Signature: 55f4 Hang Type: 2097152 OS Version: 6.2.9200.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: 55f48acf1da5dcc1c75946c6d16e2247 Additional Hang Signature 2: 1911 Additional Hang Signature 3: 1911d7f205a986239a53a0fa4be3c411 Additional Hang Signature 4: 55f4 Additional Hang Signature 5: 55f48acf1da5dcc1c75946c6d16e2247 Additional Hang Signature 6: 1911 Additional Hang Signature 7: 1911d7f205a986239a53a0fa4be3c411Extra information about the problem Bucket ID: 0a3f495e31be3fb9bc4a015ee3ec16e7 (-1001653707)
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Anonymous

2013-12-31T10:13:15+00:00

That C "has no label" just says that you have not renamed the disk from just "LocalDisk".

Your LocalState directory has recent date but the rest has old dates...

Rename the five directories to xxx_'oldname' (keep the AC) and new ones will be auto created.

...or...

You could rename even the AC directory and recreate a new one following the guide steps 4 - 6.

When you later on tries to delete the old xxx_* files you may need to drag them down to the C:\ level since the filenames are "to long" to be removed in place (or just let them be).
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Anonymous

2013-12-31T07:02:47+00:00

I get the AC file, but some differences to what you are showing with the results below. I have tried 10+ solutions to get my windows app store to run without success. I was finally able to get the error WWAhost.exe. But your solution does not work. Any other ideas??

C:\Windows\system32>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

Volume in drive C has no label.

Volume Serial Number is 3021-2E7C

Directory of C:\Users\me\AppData\Local\Packages\WinStore_cw5n1h2txyewy

12/31/2012 10:59 AM    <DIR>          .

12/31/2012 10:59 AM    <DIR>          ..

12/31/2012 01:39 PM    <DIR>          AC

07/27/2013 07:57 PM    <DIR>          LocalState

12/31/2012 10:06 AM    <DIR>          RoamingState

12/31/2012 10:07 AM    <DIR>          Settings

12/31/2012 10:06 AM    <DIR>          SystemAppData

12/31/2012 10:06 AM    <DIR>          TempState

               0 File(s)              0 bytes

               8 Dir(s) 576,407,470,080 bytes free

C:\Windows\system32>
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Anonymous

2013-10-20T22:00:48+00:00
Hi John (?),

I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.

Thanks,

Paul

PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how: http://unlockforus.blogspot.com/2009/06/how-to-copy-paste-text-from-cmd-or.html

At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.

Let's see your LOCALAPPDATA setting. Type...

C:>set LOCALAPPDATA

LOCALAPPDATA=C:\Users\Paul\AppData\Local

Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

C:>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

Volume in drive C is System

Volume Serial Number is CE28-C1D0

Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013 11:24 PM    <DIR>          .

03/18/2013 11:24 PM    <DIR>          ..

03/18/2013 11:25 PM    <DIR>          AC

03/18/2013 11:24 PM    <DIR>          Settings

Do you have the AC folder? If not type...

C:>md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

C:>**icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"**C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                                                               BUILTIN\Administrators:(I)(OI)(CI)(F)

                                                               PAULBROHOME\Paul:(I)(OI)(CI)(F)

                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

Successfully processed 1 files; Failed processing 0 files

Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

C:>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

Successfully processed 1 files; Failed processing 0 files

Try to launch the Store app
This works , thanks :)
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