This user wasn't added to this PC. Code: 0xd0000225

Anonymous
2012-11-08T03:24:30+00:00

I am trying to add a new user and it says "We're sorry, but something went wrong. This user wasn't added to this PC. Code: 0xd0000225

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-05-10T05:02:47+00:00

So, found the root cause of my particular problem. For some reason, the Security Packages that Microsoft Accounts use were not registered on my brand new (okay, refurbished) Lenovo laptop.  For the record, that's really, really unexpected, and I bet a re-install from shiny media, or a reset on a machine whose reference image is good, would fix this.  Oh, well, that's not an option for everyone.

Still, I've experienced this on two separate Lenovo laptops within a month, so there's probably something in common there.  Maybe the Windows image Lenovo customized got corrupted, maybe it's the AV trial s/w that comes with it is removing the regkeys, who knows?

Anyway, I just added "pku2u" and "livessp" to the Security Packages REG_MULTI_SZ key under regkey HKLM\System\CurrentControlSet\Control\Lsa. 

Immediately, I was able to add Microsoft Accounts. :)

(If you already have pku2u and livessp in the list of Security Packages, of course, then this isn't your problem, and just move on. ;)

CAUTION: Don't remove *anything* from the existing list in this key, and type very, very carefully.  If you really blow it when you edit this key, you can probably brick your PC, since the Local Security Authority (LSA) is core to the system.  There's a reason Microsoft tells you not to monkey with the registry.  You've been warned. ;)

Would be great if Microsoft could provide a Fix-It script that could safely fix this and eliminate the human factor of typing in regedit...

In the meantime, if you are comfortable with regedit, this might be something to check if you hit this problem.

Was this answer helpful?

0 comments No comments

56 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-07-03T18:15:09+00:00

    I tried this and a security packages folder didnt come up. I cant seem to get this sorted out.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-07-03T17:38:39+00:00

    This absolutely fixed my problem I was having with my new (ok refurbished) Lenovo X1 Carbon.

    THANK YOU!!!!!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-07-03T03:50:03+00:00

    I also tried using find under edit in the registry editor and searching security packages but it comes up with nothing. I have no idea what to do.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-07-03T03:34:25+00:00

    Im trying to find how to add them and I cant find it. When I go to registry editor I cant find what you're talking about.

    Was this answer helpful?

    0 comments No comments