Need more accurate computer diagnostic tools to find and fix problems

Anonymous

Original Title: Why does nothing work?

Why are there no accurate computer diagnostic tools? OK. So I have some computer problems. It is not recognizing the sound card and several other things, six in all, yellow exclamation marks beside the DVD drive, OHCI compliant something or other, generic PnP Monitor, the processor (fer gawd's sake, how is it even working?), HD sound card and the PCA standard ISA bridge.

Oh yeah, first of all its a virus, then it is OEM software, so contact them. With all this, the last advice I can get is to reformat the drive and reload Win7, oh yes, and reload all my software, that at least two weeks work. And if that does not fix it, it is a hardware problem!! Why don't we just replace the mobo and see if that is it?

It is like having car problems and the garage says, "Oh yeah, we will just replace the motor and power train and see if that is the problem. If it is still there, it might be the chassis.".

What I want is a diagnostic tool that will examine the computer and pinpoint the problem and fix it. Is this too much to ask - Bill Gates? We have this for our cars. After all this time, it should be possible. In computer problems, there is way too much try this, try that. Time to switch to MAC... or Linux.

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43 answers

Anonymous

2012-04-27T18:40:49+00:00

The Sky Drive contents are interesting. I will come back later with my thoughts.
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Anonymous

2012-04-27T17:28:45+00:00
See if this works. I put some of the relevant screen shots in my shared skydrive

https://skydrive.live.com/redir.aspx?cid=6f7e0d96b51948cf&resid=6F7E0D96B51948CF!136&parid=6F7E0D96B51948CF!112

chkdsk - nothing there

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>chkdsk

The type of the file system is NTFS.

WARNING! F parameter not specified.

Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...

578816 file records processed.

File verification completed.

466 large file records processed.

0 bad file records processed.

4 EA records processed.

64 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...

645382 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...

578816 file SDs/SIDs processed.

Security descriptor verification completed.

33284 data files processed.

CHKDSK is verifying Usn Journal...

34427336 USN bytes processed.

Usn Journal verification completed.

Windows has checked the file system and found no problems.

488444943 KB total disk space.

81904428 KB in 178869 files.

     91704 KB in 33285 indexes.

         0 KB in bad sectors.

    694375 KB in use by the system.

     65536 KB occupied by the log file.

405754436 KB available on disk.

      4096 bytes in each allocation unit.

122111235 total allocation units on disk.

101438609 allocation units available on disk.

C:\Windows\system32>

Memory Diagnostic - nothing also
- System
- Provider

   [ Name] Service Control Manager

   [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}

   [ EventSourceName] Service Control Manager

- EventID 7036

   [ Qualifiers] 16384

   Version 0

   Level 4

   Task 0

   Opcode 0

   Keywords 0x8080000000000000

- TimeCreated

   [ SystemTime] 2012-04-27T15:14:27.418721000Z

   EventRecordID 297080

   Correlation

- Execution

   [ ProcessID] 628

   [ ThreadID] 764

   Channel System

   Computer DougalDesktop

   Security
- EventData
param1 Portable Device Enumerator Service

param2 running

   57005000440042007500730045006E0075006D002F0034000000

Binary data:

In Words

0000: 00500057 00420044 00730075 006E0045

0008: 006D0075 0034002F 0000

In Bytes

0000: 57 00 50 00 44 00 42 00   W.P.D.B.

0008: 75 00 73 00 45 00 6E 00   u.s.E.n.

0010: 75 00 6D 00 2F 00 34 00   u.m./.4.

0018: 00 00                     ..
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Anonymous

2012-04-27T08:37:04+00:00

Please post a copy of a chkdsk report on your C partition select Start, Run, type "cmd" without quotes in the box and press the ENTER key. Type chkdsk and press the ENTER key and a report, detailing amongst other things a summary of how the disk space is utilised, is provided. If you want a report on a partition or drive other than C you need to go to that partition. To access F, where F is the required partition you type F: and press the ENTER key.

Copying reports from a command prompt can be tricky. Right click and select Mark. This enables you to highlight selected text and click to copy. You then go to an open Word, Notepad or similar file, right click and paste. The selected text transfers from your clipboard to the open file. You can paste directly into a reply message to most forums.

In Windows 7 you may need to use an Elevated Command Prompt;

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

Would you also run the Windows 7 Memory Diagnostic Tool:

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
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Anonymous

2012-04-27T03:25:39+00:00

Doug

Please recheck

To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked

Checked

and "Hide protected operating system files" is unchecked.

Unchecked

You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Not checked.

Yes, all these are true, still nothing in the minidump folder or with that file name.

If I could attach a screen shot, I would.

The only DMP filles are from firefox
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Anonymous

2012-04-26T21:04:21+00:00

Doug

Please recheck

To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.
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