Windows 8 Login Screen - Mouse/Keyboard Stop Working

Anonymous
2012-10-31T18:09:52+00:00

I was on my computer when I got a BSOD on Windows 8 -- It restarted and when it's booting my keyboard lights up, and my mouse. Once I get to the welcome screen both turn off and stop working. I've enabled USB Legacy support in the BIOS and I've also tried every one of my USB ports. I do not have a PS2 port so that is not an option. I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either. This is really frustrating.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-07-02T17:31:57+00:00

    Hi,

    I have the same problem, the keyboard stop working for a second or two and then start  again, with the mouse the problem is that when opening a quick menu or drop menu with the mouse it shuts after a seconds, some times 2 or 3 seconds sometimes 5 to 6 seconds.

    I tried to run the PC in Safe Mode and was able to use everything with out problems.

    The problem not present in Safe Mode.

    What should I do now?

    Thanks!

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  2. Anonymous
    2013-05-21T17:17:46+00:00

    Arya S Asok   Helloo ?? the issue is that the keyboard and mouse do not work thanks for the help where the first step involves using the keyboard that doesnt work.  You sir are a complete airhead... complete typical windows tech help

    "You may try to boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.

    a) Press the ‘Windows + C’ key on the keyboard.

    b) Click on settings, more pc settings and then general.

    c) Scroll down to advanced startup, click restart now.

    d) Click on troubleshoot, advanced options, Windows Startup Settings.

    e) Click restart, select safe mode and then press enter."

    Note: Restart the computer to start in normal mode.

    Please reply with the results. I would be glad to assist you further."

    Here are the results your stupid Arya

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  3. Anonymous
    2013-05-02T11:18:21+00:00

    I tried Toms power trick and it still don't solve my problem.

     

    The only cure I have found so far for when the problem happens it to uninstall all the devices that have alerts in device manager and then doing a hardware scan to detect new devices.

     

    To do this though you have to do a remote desktop from another PC because obviously the keyboard and mouse don't work :-)

     

    Does anyone know of a way to automate what I am doing? like a script on bootup which will uninstall devices and scan for new devices?

    Yes, using DevCon utility... I solved it that way

    Create a scheduled task to restart the defined device (PCI...) with the devcon.exe at every log in event. (The in-built Task Scheduer was the only way to use the devcon.exe with elevated mode, without UAC message).

    i.e: C:\devcon.exe restart "@PCI\VEN_8086&DEV_1C26&SUBSYS_04A91028&REV_04\3&11583659&0&E8"

    hint: 

    • devcon.exe for 64-bit system on the official MS site is wrong, thats for IA64...google for the x64/AMD64 version!
    • for device id -> Control Panel / Device Manager /USB controllers/...1C26 /Properties/Details/Hardware ids

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  4. Anonymous
    2013-05-02T06:46:42+00:00

    I tried Toms power trick and it still don't solve my problem.

    The only cure I have found so far for when the problem happens it to uninstall all the devices that have alerts in device manager and then doing a hardware scan to detect new devices.

    To do this though you have to do a remote desktop from another PC because obviously the keyboard and mouse don't work :-)

    Does anyone know of a way to automate what I am doing? like a script on bootup which will uninstall devices and scan for new devices?

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  5. Anonymous
    2013-04-23T04:42:44+00:00

    Cheers Tom! I did this trick above and your logic behind it makes good sense! My trackpad was freezing on the desktop after a few seconds. Just started tonight. I had been using a USB mouse at work all day with this unit so USB issues sounded the culprit for sure. Good news is my keyboard was still working. I was able to delete  the mouse driver in device manager using the keyboard and then rebooted. Mouse started working again. Then i took your advice and adjusted the power settings for USB for good measure. Hope there is a patch from Microsoft coming soon for this! 

    Thanks again,

    Josie

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