Security Update KB2686509 will not install- error code 0xf0f4

Anonymous
2012-05-09T04:25:33+00:00

After download from Microsoft Update Security Update for Windows XP (KB2686509) won't install-what do I need to do?

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Anonymous
2012-05-21T04:44:27+00:00

Wow you saved me from so much 'update' distress. Indeed I had done a similar thing somewhere in my distant memory. Simply deleting my hacked registry key entry as shown below solved my problem.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,02,00,00,2a,00,3a,00,00,00,00,00,00

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Anonymous
2012-05-20T16:57:10+00:00

I struggled with this for days. Here is what was happening and what I did that worked.

faultykeyboard.log listed 24 entries of the form   kb*.kbd

I searched and no such files exist on my computer.

By running regedit and looking I found 24 abnormal looking subkeys matching the list in:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Keyboard Layouts

After carefully reviewing the potential for damage I discovered that the operating system automatically restores this section of the registery if a boot failure occurs.

I then boldly deleted all subkeys of the type *.kbd from the registry. I deleted faultykeyboard.log. I rebooted then ran the update KB2686509 and it installed and rebooted the computer.

The problem is gone.  Everything works.

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Anonymous
2012-05-18T17:07:03+00:00

Good tips in this thread. It ultimately led me to my solution. The problem computer here was also running a version of Windows XP modified with NLite.

I was able to resolve this problem by first opening the faulty keyboard log. On the problem computer, it was located in C:\Windows\system32\faultykeyboardlog.log.

The faultykeyboard.log file simply listed these four items:

KBDDV.DLL

KBDUSX.DLL

KBDUSL.DLL

KBDUSR.DLL

I went to a computer that I knew had an unmodified version of Windows XP Professional, copied those four DLL files from C:\Windows\system32. I then transfered them to the C:\Windows\system32 on the problem computer and re-ran the manual installation file for KB2686509 which can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=29804.

Problem solved.

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  1. Anonymous
    2012-05-18T07:31:06+00:00

    I've wasted an hour at work trying various solutions posted here.  Here's the latest log I got after an attempt at running WindowsXP-KB2686509-x86-ENU.exe:

    [KB2686509.log]

    0.579: ================================================================================

    0.579: 2012/05/18 09:26:31.203 (local)

    0.579: c:\b0c49dc4a077e7ad68\update\update.exe (version 6.3.13.0)

    0.594: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    0.594: Hotfix started with following command line:

    0.891: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    0.891: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f

    0.954: Return Value From IsMachineSafe = 0

    0.954: IsMachineSafe returned 441092

    0.954: Fist Condition in Prereq.IsMachineSafe.Section Failed

    0.954: Condition Check for Line 1 of PreRequisite returned FALSE

    0.954: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.954: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    0.969: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    0.969: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.157: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.157: User Input: OK

    2.157: Update.exe extended error code = 0xf0f4

    2.157: Update.exe return code was masked to 0x643 for MSI custom action compliance.

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  2. Anonymous
    2012-05-17T10:53:57+00:00

    I open \windows\faultykeyboard.log, it had 3 kbdxxxx.dll listed.  All 3 were missing in my \windows\system32.

    So I copied the 3 missing files back restarted windows update and all is fine now.

    This is probably the result of my NLite-d version of Windows XP that remove these unused keyboards.

    Where did you copy the 3 files from??

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