Probems with Windows All-User Install Agent service not able to run

Anonymous
2012-11-04T18:44:49+00:00

On day 2 after installing Windows 8 on my desktop PC, all user accounts with a standard profile are unable to log on. However, my admin account can log on and I get a message saying that the "Windows All-User Install Agent" is not running hence why non admin accounts cannot connect. 

I have restarted the service but it runs for a few seconds and terminates with no message. Several attempts to restart it have failed.

Is this an issue with Windows 8?

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-10-02T05:31:25+00:00

I just learned that I have to be an ADMINISTRATOR to do this. Thanks much for the reply

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Anonymous
2012-11-07T21:04:56+00:00

Thanks for the response.

The problem had been resolved by the time I got your response. I was at the verge of doing a system restore; but as I was trying to log back in to the PC, the log-on process seemed to be hanging as it went on forever, hence I did a forced shut down by pressing the computer on/off button and leaving it pressed down for several seconds. I then switched on the PC and alas! I logged on smoothly with all the issues gone! Some how the forced shut down as supposed to a normal shut down reset the system to my utmost surprise!!

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Anonymous
2012-11-07T19:51:02+00:00

I assume you can still perform tasks using the admin account, if not let us know.

Try running a system restore to go back prior to when the problem started.

Open the start screen and type "restore" to search. On the settings section, click Create a restore point.

Click System Restore on the System Properties screen then go through the process and select a restore date when you know you could login normally. You may need to check the Shore more restore points box.

If that doesn't work or isn't an option, try running the system file checking tool by searching for "cmd.exe" and in the results, right click the item and select Run as Administrator. In the Command Prompt type the following and press enter: sfc /scannow

After the scan is complete it will say if corrupt files were found or not and if they were repaired. If files were repaired, check if the problem persists. If files were found but not repaired, let us know.

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  1. Anonymous
    2014-05-01T10:25:33+00:00

    Thank you - had my new pc 15 months, but today "Windows couldn't connect to all-users install agent service"  - after couple hours messing around and ringing the local computer repair shop, I typed this into search engine and your advice came up and IT WORKED thank you all for comments on this page.

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  2. Anonymous
    2014-04-15T20:43:36+00:00

    Hi Stephen,

    I had the same problem and had tried shutting down through the Windows menu but it was only when I tried the forced shut down that my son was able to log back into Windows.

    Microsoft: Is this a bug with Windows 8 and if so, will you be releasing a patch to resolve it?

    Mark

    I guess not - two years later my wife just had this same issue with her new Windows 8 laptop.

    Typical MS.

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