can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-09-11T15:16:11+00:00

    HP Pavilion p6706f

    OS Name Microsoft Windows 7 Ultimate

    Version 6.1.7601 Service Pack 1 Build 7601

    Other OS Description  Not Available

    OS Manufacturer Microsoft Corporation

    System Name HOME

    System Manufacturer Hewlett-Packard

    System Model p6706f

    System Type x64-based PC

    Processor AMD Phenom(tm) II X6 1045T Processor, 2700 Mhz, 6 Core(s), 6 Logical Processor(s)

    BIOS Version/Date American Megatrends Inc. 6.07, 04/05/2011

    SMBIOS Version 2.6

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume3

    Locale Canada

    Hardware Abstraction Layer Version = "6.1.7601.17514"

    User Name Home\Gerard

    Time Zone Pacific Daylight Time

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 16.0 GB

    Available Physical Memory 9.58 GB

    Total Virtual Memory 32.0 GB

    Available Virtual Memory 25.2 GB

    Page File Space 16.0 GB

    Page File C:\pagefile.sys

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  2. Anonymous
    2013-09-11T14:51:49+00:00

    Gerard

    You have caused confusion by posting your problem in a thread started by someone else. When you are seeking help you should start a new thread by checking the box before "Post to the Community" at the top of the page. More details on what to if you expand Asking a Question or Starting a Discussion here:

    http://answers.microsoft.com/en-us/page/faq

    Next time you need to seek help please follow the proper procedure.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

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  3. Anonymous
    2013-09-11T13:28:04+00:00

    Gerard

    I am not clear how you expect Microsoft to assist you. What exactly is the problem you now have?

    If you reinstalled Windows 7 it will take a long time to install 4 years updates. It will take less time if you installed a copy of Windows 7 incorporating the SP1 update. You will also need to reinstall drivers.

    Notes on using Windows Update:

    http://www.gerryscomputertips.co.uk/WinUpdate1.htm

    You do understand that most persons helping users in these forums have no connection with Microsoft.

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  4. Anonymous
    2013-09-11T11:24:51+00:00

    Daniel

    Thanks for reporting how you resolved your problem. Please Mark the Answer.

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  5. Anonymous
    2013-09-11T09:03:20+00:00

    Thank you to all of you who have tried to solve this problem. None of the proposed solutions worked for me.

    Finally, I reinstalled Windows 7, and now everything is fine.

    Daniel.

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