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Hello,
i cant seem to do any windows updates, whenever i go to the page and click "check for updates" i get the message "windows update cannot currently check for updates because the service is not running. you may need to restart you computer"
i have ran the microsoft fix it for windows updates but it doesnt work.
i have enable the Bits services and windows update services with delayed start. and still get the same error.
also windows defender does not work and it wont start the service.
i have done a full factory restore back to HP defaults and still have this issue. i am connected to the internet also :)
thanks in advance
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try:
Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter
Attempt to download updates
There have been reported issues with users who user Intel rapid storage drivers, causing issues with windows update, mostly on x64 machines. If you are using them, try updating the driver is Device Manager, or alternatively, temporarily uninstalling the drivers, update windows, then reinstall the intel driver.
I had the same issue and this fixed it:
Right-click Command Prompt (in Start Menu\Programs\Accessories) and choose
Run as Administrator. Type (or Copy and Paste) the following commands,
pressing Enter after each one:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuwebv.dll
regsvr32 wucltux.dll
Close Command Prompt, and try Windows Update again.
There have been reported issues with users who user Intel rapid storage drivers, causing issues with windows update, mostly on x64 machines. If you are using them, try updating the driver is Device Manager, or alternatively, temporarily uninstalling the drivers, update windows, then reinstall the intel driver.
thanks, i went to HP's website and downloaded the intel RST driver and rebooted and fixed it.
have a great day
For me, stopping and restarting the service and renaming the folder didn't help. BUT, installing a new Intel RST driver did the trick AND even allowed me to install Win7 SP1.
Thanks.
I have an ASUS P5E motherboard and recently reloaded Windows 7 onto a Crucial MX100 SSD. I downloaded the "Intel(R) Matrix Storage Manager Driver V8.9.0.1023 for Windows 32/64bit XP" from the Asus site, And installed for the hopes it would help with managing the SSD drive better.
Well, I found that I could not update windows any more. Upon seeing this Forum, I saw that there is a chance that the Intel Storage manager I had installed was the problem. I uninstalled the Intel storage Manage and rebooted.. Everything now works!!!
Duh: When I think about it, I have all AMD (Processor and Radeon Video Cards) stuff in my PC currently so I don't need anything Intel.
But yeah, Intel Storage manager was the issue conflicting with the Microsoft Windows Updates.
