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Hello,
i cant seem to do any windows updates, whenever i go to the page and click "check for updates" i get the message "windows update cannot currently check for updates because the service is not running. you may need to restart you computer"
i have ran the microsoft fix it for windows updates but it doesnt work.
i have enable the Bits services and windows update services with delayed start. and still get the same error.
also windows defender does not work and it wont start the service.
i have done a full factory restore back to HP defaults and still have this issue. i am connected to the internet also :)
thanks in advance
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try:
Click Start
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter
Attempt to download updates
There have been reported issues with users who user Intel rapid storage drivers, causing issues with windows update, mostly on x64 machines. If you are using them, try updating the driver is Device Manager, or alternatively, temporarily uninstalling the drivers, update windows, then reinstall the intel driver.
I had the same issue and this fixed it:
Right-click Command Prompt (in Start Menu\Programs\Accessories) and choose
Run as Administrator. Type (or Copy and Paste) the following commands,
pressing Enter after each one:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuwebv.dll
regsvr32 wucltux.dll
Close Command Prompt, and try Windows Update again.
There have been reported issues with users who user Intel rapid storage drivers, causing issues with windows update, mostly on x64 machines. If you are using them, try updating the driver is Device Manager, or alternatively, temporarily uninstalling the drivers, update windows, then reinstall the intel driver.
thanks, i went to HP's website and downloaded the intel RST driver and rebooted and fixed it.
have a great day
For me, stopping and restarting the service and renaming the folder didn't help. BUT, installing a new Intel RST driver did the trick AND even allowed me to install Win7 SP1.
Thanks.
Sheldon hit the nail on the head with this one, as regards the Intel Rapid Storage Drivers. I just did a clean install of Windows 7 Professional (Dell OEM, in this case) and (thinking I was doing everything right) downloaded all the latest Intel drivers straight from their Website, installed them in the recommended order (so there were no yellow "bangs" in Device Manager - everything there looked perfect) and then tried to run Windows Update to finish-off the job when I hit the brick wall described above. You will note that I had the latest drivers installed and that didn't fix the problem, so I suspect even if you have an older version on your computer, simply updating them may still do nothing to help. In analyzing what could have gone wrong with a "clean install" this early in the game, Sheldon's advice about the Intel Rapid Storage drivers stuck out like a sore thumb and made perfect sense; very seldom could something else have become corrupted this early-on in the process. Had I been able to identify the individual drivers in Device Manager I would have opted to simply disable them temporarily but I couldn't be sure of which were which, so I just uninstalled the entire Intel program in question, rebooted and Windows Update ran immediately with no problem whatsoever. I then reinstalled the Rapid Storage drivers and went on my merry way.
Now as to why Intel, knowing this to be a problem for this many months (apparently it happens consistently) has let this go on so long without fixing it is anybody's guess. Anybody who is anywhere near being a "power user" is always going to make sure there're no problems in Device Manager before going on with the rest of the general Windows configuration, not knowing about that one little glitch which will bring the whole process to a screeching halt. So leave off installing the Rapid Storage Drivers until you do your Windows Updates for the time being and hopefully Intel will fix this serious problem more sooner than later.
One last note, my Windows 7 Pro is 32-bit, so they're apparently just as prone to the problem as the 64-bit versions.
Thanks again to Sheldon Cooper for this quick fix!
P.S. There was also one other odd give-away that there was a problem; Windows Defender (in Control Panel) would not update either, independent of Windows Update.
