Activation Error - 0x80070426

Anonymous
2012-09-21T02:27:20+00:00

I have been using my Dell studio xps laptop with Windows Vista 64 bit sp1 for 3 years but now am getting message that windows is not activated. when trying to activate getting error code 0x80070426 - 'service not started'. Have tried going to slui.exe 4 but brings back the same error screen. I have gone to Services to restart 'software licensing' but get error message 0xc004d10a. Tried changing product key to one at the backside of computer which is different from the one in computer properties which is OEM activated copy- No luck same error 0x8007040426. Other information - windows installer is on manual. changed to automatic - still same. Help!!

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Anonymous
2012-09-22T17:27:41+00:00

PLEASE only do what is requested - otherwise we have no idea what's actually happening!

You didn't run the command set in an Elevated Command Prompt window - but an ordinary User window - this means that I cannot read what's necessary.

Please repeat the exercise, following my instructions!

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Anonymous
2012-09-21T16:21:07+00:00

Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

Have you been using any form of Registry Cleaner??

First check that the Service is set to start Automatically –

Click on Start,

in the Search box, type

SERVICES.MSC

and hit the Enter key.

Accept the UAC prompt, then look in the listing for the Software Licensing Service –right-click on it and select Properties.

Make sure that it’s set to Automatic, and click Apply

Once that’s properly set, Start the service –how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

net start slsvc

sc qc slsvc

sc queryex slsvc

sc qprivs slsvc

sc qsidtype slsvc

sc sdshow slsvc

Here are some instructions to make life easier :)

  1. To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
  2. To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
  3. To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

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  1. Anonymous
    2012-10-09T00:36:51+00:00

    Hi Noel,

    I ran the commands as advised and below are the results -

    Microsoft Windows [Version 6.0.6002]

    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>NET START EVENTLOG

    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.

    C:\Windows\system32>

    C:\Windows\system32>NET START WECSVC

    The Windows Event Collector service is starting.

    The Windows Event Collector service was started successfully.

    C:\Windows\system32>

    C:\Windows\system32>NET START BFE

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Windows\system32>

    C:\Windows\system32>NET START MPSSVC

    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.

    C:\Windows\system32>

    Shall await your further advice.

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  2. Anonymous
    2012-10-08T10:24:57+00:00

    That may be the clue I needed :)

    It seems that message is caused by the service's failure to start, and is oftem because of the failure of the Windows Event Log service to start - so let's see if that's the case here....

    Open an Elevated Command Prompt window, and run the following commands - post the results.

    NET START EVENTLOG

    NET START WECSVC

    NET START BFE

    NET START MPSSVC

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  3. Anonymous
    2012-10-08T00:50:44+00:00

    Hi Noel,

    Both files got removed on pressing Delete. Did not have to go to permissions.

    (One other thing if it gives you a lead - I am getting a "Microsoft Mobile PC Adaptability Client has stopped Working" error on booting. This was from before executing above))

    I ran the MGADiag and below is the report -

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89583-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.1.0.003

    ID: {3838AA7F-B001-4C7A-88D6-F91D53D3A5A7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6002.vistasp2_gdr.101014-0432

    TTS Error: P:20121007194012758

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{3838AA7F-B001-4C7A-88D6-F91D53D3A5A7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3495050300-3582372416-3667523825</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20081225000000.000000+000</Date></BIOS><HWID>65323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>70D960571DE4586</Val><Hash>fSg0qVcGLpdt2DkABjGSR0+T4yI=</Hash><Pid>89388-707-0644313-65146</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software Licensing service is not running.

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEID5YC+ElQw5aZAE5C8YSh8vRah9wiYGd2MKxWRso=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC   PTLTD     APIC 

      FACP   NVIDIA  MCP79  

      HPET   PTLTD   HPETTBL

      BOOT   PTLTD   $SBFTBL$

      MCFG   PTLTD     MCFG 

      SLIC   DELL    M09   

      OSFR   DELL    DELL   

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

      SSDT   PmRef  Cpu0Tst

    Trust above is as you asked. Please advise further.

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