Windows 8 Touch Screen not working on my Gateway ZX6971

Anonymous
2012-10-25T17:39:02+00:00

I have a Gateway ZX6971 all in one touch screen. I recently downloaded the windows 8 release preview  and i cant find anyway to get my touch screen capabilities working again. Is there a way to fix this problem? I tried reintalling the Card Reader Driver and try to open some touch programs in capability mode. Is there anything I can do to do my touch screen back? It worked fine in Windows 7. Any help or advice would be great! Thank you!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-10-25T23:44:27+00:00

Hi ssackfield88,

This issue may be a display driver issue. I checked Gateway's website for available drivers for the ZX6971 and there are no Windows 8 drivers. Use the contact us link here to see when or if drivers will be available to support Windows 8 on your computer.

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  1. Anonymous
    2012-10-27T05:12:50+00:00

    I too have a Gateway system, but have it dual booted with Windows 8 Developer Preview and Windows 8 Pro.  (I just upgraded the previous Windows 7 Pro to Windows 8 Pro a few hours ago).  Oddly, the Windows 8 Developer Preview has zero issues with the touchscreen, and the Windows 8 Pro version the touchscreen is inoperable.  Hopefully this gets fixed soon- the whole reason I bought a touchscreen was for Windows 8 and if it doesn't work I will be sorely disappointed.

    Also might I mention that the Preview edition has a different Intel driver than the Pro edition, which might be why one works and one doesn't.  Too bad it won't let me use the preview edition driver on the pro edition.

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  2. Anonymous
    2012-10-27T03:55:35+00:00

    I have the same issue with my gateway zx6961. After installing Windows 8, the touchscreen does not work.

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  3. Anonymous
    2012-10-27T03:22:31+00:00

    I have a Gateway ZX6371 and my touchscreen no longer works after I installed Windows 8.  I spoke with Gateway this afternoon.  They assured me that Microsoft is working on updating drivers for this problem, and to wait a maximum of 3 business days - a driver should be available at that time on the Gateway support site.

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  4. Anonymous
    2012-10-27T03:15:42+00:00

    Do you know which synaptics driver needed.  We can try run it in windows 7 compatibility and see what happen.  Did that on my dell and it work

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