Want to find out if this was scam .

Anonymous
2012-10-09T13:17:27+00:00

I just got called from Microsoft office in california , and im from eastern europe so i find this strange . They didnt asked for any account information or something like that . They just told me that someone is stealing my inditity  or something like that , then asked me to type www.fastsupport.com in my browser , and after that to instal "GoToAssist" .After that they installed Advanced WindowCare V2 on my pc , show me the problems i have , and offer me to buy some program from Microsoft , with 1 year plan, 5 years plan, life plan . I didnt buy it so I wonder was that a scam or anything like that , and should i be afraid . And after they finished they uinstalled those programs from my pc. If that wasnt scam and my pc is in the condition they said , i might buy it .

Windows for home | Other | Security and privacy

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Anonymous
2012-10-09T13:50:50+00:00

FTC HALTS MASSIVE TECH SUPPORT SCAMS:

http://www.ftc.gov/opa/2012/10/pecon.shtm

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Anonymous
2017-03-01T20:36:38+00:00

Hi Crystal,

To answer your question, they may be able to access your personal information. We suggest that you change your password for security purposes.

We also recommend you to read this article regarding technical support scams so you can avoid cyber scam via phone calls.

Do let us know if you have any other concerns.

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  1. Anonymous
    2016-12-22T19:37:12+00:00

    So this exact thing happened to me just today...

    I got a call from a California  (415) area code. Picked up to hear a middle eastern man on the other line. He told me he was from Microsoft Tech Support and that they'd seen that I had tons of malware/viruses/attacks (whatever) on my new laptop. I asked him how he got this information and he said that he was connected to my computer and that Microsoft was being notified about the attacks. He told me to (Windows+R) to the Run box, and type in Eventvwr. He showed me over 2thousand errors, etc. Still freaked out, I asked what could be done about it. He said I probably downloaded something that granted access to some hackers. I specifically asked "which program is causing the issues?" Perhaps I'd get an idea of how it all came about... recall downloading said program, etc.  He told me he'd be able to tell me soon. 

    I specifically asked how he could reassure me that he was actually calling from Microsoft. How I could know that he wasn't a hacker himself. He said he'd be able to confirm my IP address... something still didn't feel right.

    I was told to type in the 'fastsupport/#####' into the Run box again. It took me to a site on my Chrome browser and automatically downloaded a program... 'assist' something. So I stopped and told him to 'hold on'. 

    I looked up the site name and the program name on Google, while having him on the phone, and saw this thread... as well as others...  OK. So he was a scammer. 

    Told the fella that "I'd call him back in a few". He said he'd stay on the line and wait because he wanted to help me. Asked if I could simply RUN the program and when I was done, he'd be able to help. I hung up and called Microsoft Tech Support who confirmed everything. It's a complete scam.

    Spent an hour terrified that I'd given him access to my phone by going to the site. Paid for a Microsoft Security subscription and had  an actual tech scan the computer, remove all potential malware, and reassure me that I didn't give him access to the computer.

    Sheesh...

    ***Can you believe the A**HOLE called me back an hour later???

    The number was  14155994632

    Beware folks

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  2. Anonymous
    2016-11-21T16:35:40+00:00

    yes, but fastsupport.com is not the scam the people using it are. For more info about scammmers go to this:

    https://www.youtube.com/user/LewissTech

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  3. Anonymous
    2016-11-17T20:53:35+00:00

    I just received a call from them.  I asked where they were calling from and they said San Francisco.  I asked another question and determined they had no idea about San Francisco.  They hung up on me after that.

    I initially was speaking with a woman and than was switched over to a man.  Both spoke with Indian accents.  He wanted me to go to the website fastsupport.com. 

    This is definitely a scam.

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