Want to find out if this was scam .

Anonymous
2012-10-09T13:17:27+00:00

I just got called from Microsoft office in california , and im from eastern europe so i find this strange . They didnt asked for any account information or something like that . They just told me that someone is stealing my inditity  or something like that , then asked me to type www.fastsupport.com in my browser , and after that to instal "GoToAssist" .After that they installed Advanced WindowCare V2 on my pc , show me the problems i have , and offer me to buy some program from Microsoft , with 1 year plan, 5 years plan, life plan . I didnt buy it so I wonder was that a scam or anything like that , and should i be afraid . And after they finished they uinstalled those programs from my pc. If that wasnt scam and my pc is in the condition they said , i might buy it .

Windows for home | Other | Security and privacy

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Anonymous
2012-10-09T13:50:50+00:00

FTC HALTS MASSIVE TECH SUPPORT SCAMS:

http://www.ftc.gov/opa/2012/10/pecon.shtm

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Anonymous
2017-03-01T20:36:38+00:00

Hi Crystal,

To answer your question, they may be able to access your personal information. We suggest that you change your password for security purposes.

We also recommend you to read this article regarding technical support scams so you can avoid cyber scam via phone calls.

Do let us know if you have any other concerns.

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  1. Anonymous
    2015-04-29T18:05:41+00:00

    So for me my daughter was on the computer and this box popped up claiming that there was a virius found and i needed to call the number to have removed, i had just bought the computer so i assumed that mabey it was something new. by time got to the discussion about buying security packages r whatever i became hesitant, shut my phone off and the computer and left off the whole night, and am afraid to turn it back on, the guy had total control of my computer from wherever he was.

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  2. Anonymous
    2014-08-30T01:07:41+00:00

    See the following free removal guide from Malwaretips:

    http://malwaretips.com/blogs/remove-fbi-virus/

    But- - - 

    Your post has nothing to do with the topic of this thread (telephone scams).

    See http://answers.microsoft.com/en-us/page/faq#faqCodeConduct

    Please don't:

    • Divert or change a thread for your own purposes; just start a new thread with the subject you want to discuss.

    To avoid causing any further confusion in this thread if you need further information or assistance please start your own detailed thread per the forum guidelines.

    To start your own thread see the following: How to ask questions in the Microsoft Forum: http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

    Good luck resolving your issue...

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  3. Anonymous
    2014-08-29T23:40:13+00:00

    Hello,

    My PC screen is frozen with the message, The FIB - your browser has been locked. All activities of this computer have been recorded. The message is also telling me to pay a fine. 

    How should I proceed?

    Thanks

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