Windows 8 Start Screen and Apps Not Responding

Anonymous
2012-11-17T18:46:01+00:00

I upgraded to Windows 8 Pro on its release date.  It had been working fine for me until yesterday (11/16/2012).  Suddenly, I can't get the Start screen to respond.  I'm unable to launch apps, access the Charms bar, etc.  By pressing WinKey + D multiple times, I am able to get the Desktop to load.  Once loaded, the Desktop seems OK though I can't access Charms from it either.  

I tried the Apps Troubleshooter from http://go.microsoft.com/fwlink/?LinkId=271185, but it didn't find any problems.  Also, my screen resolution is above 1024 x 768, my video driver is current (I checked for updates via Device Manager), I do NOT have UAC disabled, and I'm logged into my own account (which is linked to my Microsoft account).  Also, I do not have a 3rd party AV/security product installed, just Defender.

In Event Viewer, I do see repeated errors from Time Broker (listed as TimeBroker.exe or  svchost.exe_TimeBroker).  The error message reads, "The Time Broker service terminated unexpectedly."  That didn't seem to be a problem until yesterday, but I don't know what to do about it.

I would appreciate any suggestions or advice.k

Matt

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-01-13T14:19:17+00:00

    Hi Jayelham,

    Thank you for the updates.

    I have mistakenly wrote Windows 7 drivers. Sorry for that.

    You need to install Windows 8 drivers only.

    Did you try the other steps provided in the previous post?

    If the issue persists, you may also try the following steps and check.

    Method 1:

    Disable third party anti-virus software

    If you have any third party anti-virus program installed on the computer, then disable the anti-virus program and check.

    **Important Note:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2:

    Disable proxy connection

    If you use any proxy connection, then follow the steps to disable proxy:

    a.      Click the Gearbox at the top right corner in Internet Explorer.

    b.      Click the Tools button, and then click Internet Options.

    c.       Click the Connections tab, and then click LAN settings.

    d.      Uncheck the Use a proxy server for your LAN box.

    e.      Click Ok.

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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