Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

Was this answer helpful?

1 person found this answer helpful.
0 comments

58 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-10-27T19:54:06+00:00

    I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-10-27T17:59:14+00:00

    Dear Eddie,

    I have the exact same issue, and when I try to do what you have said, I cannot edit the login details for facebook at all. When I click add it also just tells me that I've added all of the possible accounts already. Restarting the computer doesn't work.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-10-27T17:33:20+00:00

    Hi Brian,

    try this for me...open the messaging app, over to the right were it says connect to, do you see Facebook?

    If not click on Connect to, do you see Facebook as an option?

    If not select to add an account and add Facebook.

    If it is there click on it to open it, are the login settings correct?

    If not, please correct them.

    Try and access again.

    Eddie b

    Was this answer helpful?

    0 comments
  4. Anonymous
    2012-10-27T06:45:23+00:00

    I just want to add that I just read on another page that the Skype app could be the culprit.

    Was this answer helpful?

    0 comments