Mouse Scroll not working to scroll pages. only can Change the Volume control. How to fix it?

Anonymous
2011-11-22T09:59:05+00:00

Original Title: Mouse scroll wheel only adjusts the volume. How do I get it to scroll pages again?

Using wireless mouse (Silvercrest MTS2218-m with win 7 x64) and scroll wheel no longer scrolls page up and down in any program. It only adjusts the volume. How do I get it to scroll pages again?

Have already checked settings in control panel>mouse nothing obvious there to change this annoying feature. And have already uninstalled mouse driver in device manager but no change. have also shut down and started up laptop several times.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-12-06T14:56:13+00:00

Near the scrolling wheel is a dpi button, which also can be used to switch

between normal and media mode by holding it for 3 seconds. In the media mode

the wheel controls the volume and does not scroll.

Read the manual...   ;-)

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Anonymous
2011-11-27T01:50:21+00:00

Hi,

1.     Have you checked whether the mouse works fine on a different system?

Try to connect the device to a different computer and then check.

If the issue persists, I would suggest you to contact manufacturer for further assistance.

Thank you.

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  1. Anonymous
    2011-12-07T07:12:05+00:00

    Hi,

    Glad to know the issue is fixed. If you have any concerns regarding Windows, you may post your questions on Microsoft Answers forum.

    Thank you.

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  2. Anonymous
    2011-11-24T08:47:15+00:00

    Received below email from Microsoft Answers but unfortunately this also did not solve the problem. The same issue occured in the new user account.

    "Hello Mark Pegley:

    Your question on Microsoft Answers has received a reply:

    Question

    Mouse Scroll not working to scroll pages. only can Change the Volume control. How to fix it?

    Reply

    Hi,

    I would suggest you to check if the issue persists in new user account.

    Step 1: Create a new user account

    Follow the steps from the link mentioned below and check if the issue persists in the new user account.

    http://windows.microsoft.com/en-US/windows7/Create-a-user-account

    Step 2: Fix Corrupted user account.

    If the issue is fixed in the new user account, then follow the link mentioned below to fix the corrupted user profile.

    http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

    Hope it helps."

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  3. Anonymous
    2011-11-23T09:56:50+00:00

    Thanks for your help but unfortunately this has not solved my problem. The problem persisted in safe mode. I turned off all startup items and services including microsoft services and the problem still didn't go away. My graphics driver is up to date according to microsoft update. I have even completely updated windows and still no good. Can anybody please help as I would rather not have to do a complete reinstall of windows. Yes a little extreme I know but that's how irritating I find this problem.

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