System image restore failed

Anonymous

Hi, I have a system with a C:drive (a SSD drive that Windows runs on) a E drive (ordinary hard drive) an external drive used for backups and a CD/DVD drive. The C drive died. My computer supplier (it's less than a year old) told me to extract the drive, I sent it to them, and after a long wait received a replacement. That's now installed and running. I have Windows on it anc can access the files on my other drive. But I cannot get the system image from my external backup to copy back across. I keep getting "The system image restore failed. Error details: The disk that is set as active in Bios is too small to recover the original system disk. Replace the disk with a larger one and retry the restore operation (Ox80042407). But the replacement disk is the same as my original which died. It also wants to reformat my E drive, which is rather worrying, as there was no problem with that. This is after having followed its previous instruction to boot from the Windows Install disk. Desperate for help.

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78 answers

Anonymous

2011-03-04T08:38:03+00:00

Hmm. They've now replied: Trouble Ticket ID: 171782

Description: OCZSSD22VTXE120G

Please be advised that the status on your trouble ticket

has been changed from Acknowledged to Waiting on Customer

with the following comment:

Comment: Windows 7 has its own built in backup imaging utility.

You should be able to image from SSD to SSD without difficulty, but going from HDD

to SSD will likely be problematic. I do not recommend doing this.

Status changed by: Eric Von Stwolinski
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Anonymous

2011-03-04T12:44:58+00:00

I'm calling OCZ today, will see what they say.

BTY the actual part number is: OCZSSD2-2VTXE120G. That dash D2-2V is necessary if you search OCZ's web site.

If OCZ is on the west coast expect at a 4 hour delay since I'm on the east coast.

Thanks
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Anonymous

2011-03-04T17:59:03+00:00

Called OCZ Tech. Support. Their only concern was possible loss in performance after restoring the image. Over a period of time the performance should recover (Active Trim) but they still recommend either not to restore but instead perform a fresh install of Windows (which you have already done) or use what they call an "Erase" utility which apparently should be used prior to restoring the Image backup. (Contact them to get the link for this utility as I could not find it).

I've tested my proceedure but it your call.

J W Stuart: http://www.pagestart.com
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Anonymous

2011-03-04T18:12:27+00:00

OK, I've asked them for the link.
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Anonymous

Here's the answer I got to my request for the link:

			Please be advised that a comment has been added to your trouble ticket:<br>-------------------------------------------------------<br>Trouble Ticket ID: 171782<br>Description: OCZSSD22VTXE120G<br>Comment By: Eric Von Stwolinski<br>-------------------------------------------------------<br>Comment: The firmware updating toolbox includes a secure erase utility to reset the<br>drive.<br><br>You do not need to run this on a drive you have just received, it will already be<br>blank.<br><br>The best way to go about using the drive is to do a fresh install onto the drive.<br>Imagine or cloning is problematic. It is not recommended.<br>-------------------------------------------------------<br><br>Regards,<br>* Email address is removed for privacy *	<br>	---		<br>	---		<br>	---

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