System image restore failed

Anonymous
2011-02-22T18:58:50+00:00

Hi, I have a system with a C:drive (a SSD drive that Windows runs on) a E drive (ordinary hard drive) an external drive used for backups and a CD/DVD drive.  The C drive died.  My computer supplier (it's less than a year old) told me to extract the drive, I sent it to them, and after a long wait received a replacement.  That's now installed and running.  I have Windows on it anc can access the files on my other drive.  But I cannot get the system image from my external backup to copy back across.  I keep getting "The system image restore failed.  Error details: The disk that is set as active in Bios is too small to recover the original system disk.  Replace the disk with a larger one and retry the restore operation (Ox80042407).  But the replacement disk is the same as my original which died.  It also wants to reformat my E drive, which is rather worrying, as there was no problem with that.  This is after having followed its previous instruction to boot from the Windows Install disk.  Desperate for help.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2011-02-25T19:28:38+00:00

    OK, I worked though that, attempting to recover the two partitions, but not the "MBR and track" one.  It just gave me the unhelpful "Disk Recovery failed" message.  But I noticed the following as I worked though the instuctions: 1) They say "Specify the setting of the hidden System Reserved Partition as it usually does not have a disk letter" - mine appears to have a disk letter, the image is calling it C, and the other partition D.  Before the problem I knew the whole disk as C and didn't know I had a hidden partition.  2) When I went in to llok at the location of this partition C: it has 1MB of space before it - the instructions say it must be at the start of the disk space.  The slider won't move back any further and the down arrow on the button underneath it is greyed out

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-02-25T16:42:41+00:00

    OK, here is what you need to do, give this at least try: The secret is first to only restore the System,Reserved partition and the the other partitions.

    How to replace your existing Windows 7 hard drive with a larger hard drive: A step by step guide on using Acronis True Image Home 2011.http://www.pagestart.com/acronisnewharddrive01.html

    JS

    http://www.pagestart.com

    Never be afraid to ask. This forum has some of the best people in the world available to help.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-02-25T14:23:19+00:00

    OK here's what's happening.  There were actually only 5 files in that Windows Old folder, so I deleted that and a couple of folders containing games only.  Unmounted (detached) the virtual drive, rebooted to the Acronis recovery CD.  Ran disk recovery.  It identifies the backup as capacity 119GB used space 58GB.  It asks me wo select items to recover.  I choose all three parts of the first virtual disk: Disk 1 NTFS System Reserve C: Used space 65MB; NTFS unlabelled D Used space 58GB; MBR and Track 0.  It asks me to select destination of Disk 1, I select my new SSD drive (here listed as Disk 2, the only other option being the externaldisk that it's coming from).  A warning says: The destination HDD you have chosen contains some partitions that could contain useful data.... Click OK to confirm deletion of all partitions on destination HDD.  I click OK, and see the summary, which looks OK. I click preceed.  Progress stops at "3 of 4 recovering partition" then goes to "Error Recober operation failed."  Close Acronis True Image, and am back to Windows Boot Manager "Windows failed to start..." (Which means reinstalling it again.)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2011-02-25T13:08:39+00:00

    Go conservative, the Windows.old folder could be a large one, so backup/copy that image file before you make any changes and then delete the windows.old folder. As far how Acronis will treat this modified (Minus the Windows.old folder) .VHD file is an area I haven't tried yet.

    JS

    http://www.pagestart.com

    Never be afraid to ask. This forum has some of the best people in the world available to help.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2011-02-25T09:03:18+00:00

    OK I've done that and examined the contents of one of my three backup files.  It still shows at 119GB, I don't understand how and why, as my old SSD hard disk C: was 120GB and never full.  Anyway, I see unnecessary things like games and another Windows old file on there, so are you saying that I should delete those (can I do that from examining the disk image) then try the recovery via the Acronis recovery disk again?

    Was this answer helpful?

    0 comments