Zune Wireless Sync Error C00D07C9

Anonymous
2010-11-03T12:27:31+00:00

Hi,

Even though my phone is configures and connects to my router for internet connection - I cannot configure wireless sync as I get the following error "C00D07C9"?

I have tried the FAQ but still nothing.

Please help.

Thanks,

Trevor

Windows for home | Other | Music, photos, and video

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Anonymous
2011-02-18T02:57:16+00:00

Good call with this article!  I too had the same error with my Samsung Focus but I figured out that for some reason my route was not able to identify a device name, only the MAC address.  (possibly a bug in WP7)  Apparently Zune does not like this because as soon as I used a static IP address for my phone's MAC address and gave it the name of my phone as recognized by Zune, it worked!

Cheers!

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Anonymous
2010-11-08T11:11:38+00:00

Hi TrevorScarlett

Are you still receiving the same error message?

Have you tried to configure the device manually?

There’re some important recommendations that you must be aware:

Make sure that the access point or the router to which you connect is a DHCP server (make sure that DHCP is turned on).

Try to reserve an IP address for the Zune device on the router.

If you are using two routers, make sure that the router to which you try to connect is the DHCP server.

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Anonymous
2010-11-04T14:45:19+00:00

Hi TrevorScarlett,

You may find the following article helpful:

http://support.microsoft.com/kb/952304

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  1. Anonymous
    2012-10-04T00:48:53+00:00

    Yes, I call BS on the wireless router explanation, too.

    My wife and I bought HTC Trophy phones at the same time.

    Wireless sync on my phone worked. Wireless sync on my wife's phone worked. Both use the same wireless access point.

    But then, about 15 months later...

    Wireless sync (but not WiFi Internet) on my phone stopped working. Wireless sync on my wife's phone still works to this day. Both still use the same wireless access point.

    I have had 2 occasions where, out of the blue, Zune woke up on my PC while my phone was charging and tried to sync wirelessly, but failed. Even that hasn't happened in a few months, though.

    The problem is either my phone, or my computer, and someday I'll try setting up sync for my phone and her computer, and/or her phone and my computer, to isolate the cause. Uninstall/reinstall Zune & the phone drivers on my computer didn't help.

    But the evidence conclusively proves it absolutely, positively, CAN NOT BE my wireless access point.

    Very frustrating. For me, Zune is the "killer feature" of my Windows Phone and it's orders of magnitude better when wireless sync can change up the songs stored on the phone at every charge so I don't hear the same music over and over until I connect it to my computer. (Yes, a first-world problem to be sure.)

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  2. Anonymous
    2012-10-04T00:26:03+00:00

    This problem has been around for over a year. When is Microsoft going to fix this? I know there are plenty of people out there that want to blame this on the routers - but that is BS. Think of the steps you need to try to make this work for a very small percentage of people:

    • disable firewalls
    • disable virusscan/spyware detection
    • bump wireless down from N to B or G
    • statically assign an IP address for the phone - which I might add is not an option on the phone! It must be done on the router!
    • Have your computer connected to the network wirelessly - thanks for that! I kind of like my desktop connected wired. Not to mention I spent $ on a wireless adapter that didn't solve the problem!
    • disable UPnP on the router

    I was even desperate enough to think enabling "find my phone" (suggested here) would work. Don't do it! It doesn't help! And you can't turn it back off again! Find my phone, as proven here: http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/ is a bad idea.

    I feel like so many things need to be configured just right for this to work - and in the end, it's just impossible for the vast majority of people out there.

    MS, this feature doesn't work. Fix it!

    I know you have Windows 8 and Windows Phone 8 coming out in a matter of weeks, but don't forget that some people still have about a year left on their contract. If you're looking for adoption, try not losing the people you already have. Windows Phone 7 and the Zune software should be patched way more often than they have been (over a year since the last Zune patch).

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