Zune Wireless Sync Error C00D07C9

Anonymous
2010-11-03T12:27:31+00:00

Hi,

Even though my phone is configures and connects to my router for internet connection - I cannot configure wireless sync as I get the following error "C00D07C9"?

I have tried the FAQ but still nothing.

Please help.

Thanks,

Trevor

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-02-18T02:57:16+00:00

Good call with this article!  I too had the same error with my Samsung Focus but I figured out that for some reason my route was not able to identify a device name, only the MAC address.  (possibly a bug in WP7)  Apparently Zune does not like this because as soon as I used a static IP address for my phone's MAC address and gave it the name of my phone as recognized by Zune, it worked!

Cheers!

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Anonymous
2010-11-08T11:11:38+00:00

Hi TrevorScarlett

Are you still receiving the same error message?

Have you tried to configure the device manually?

There’re some important recommendations that you must be aware:

Make sure that the access point or the router to which you connect is a DHCP server (make sure that DHCP is turned on).

Try to reserve an IP address for the Zune device on the router.

If you are using two routers, make sure that the router to which you try to connect is the DHCP server.

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Anonymous
2010-11-04T14:45:19+00:00

Hi TrevorScarlett,

You may find the following article helpful:

http://support.microsoft.com/kb/952304

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  1. Anonymous
    2011-11-14T06:21:35+00:00

    Yup, phone name without a space fixed the problem.

    Incredible.

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  2. Anonymous
    2011-11-06T20:26:59+00:00

    Hi Benedito,

    The workaround for the error C00D07C9, step 4, Zune Player is missing the link "Show Advanced Settings". When I login into Zune the option is not available. Zune player version 4.8.2345.0 or Zune 4.8. My phone is the HTC HD7, the name of my phone is the same, HTC HD7. I recorded the session via Webex and you will see that their is no link for "Show Advanced Settings" per the steps below.

    For a Zune player, try to configure it manually. To do this, follow these steps:

    1. Start the Zune software.
    2. Connect the Zune player to the computer.
    3. Click S ettings, click D evice, and then click Wireless Sync.
    4. Click Set Up Wireless Sync, and then click Show Advanced Settings.
    5. Enter the name of the wireless network (SSID).
    6. Select a network type.
    7. Click Next.
    8. Enter a network key, password, or a passphrase if you're prompted, and then click OK.
    9. Click Finish.

    I have tried both a static IP address and a DHCP address, both produce the error. No firewall is blocking the communication either, since I can surf the internet and connect to multiple PCs in my network from my phone.

    Hope this helps you find out what is causing the behavior.

    Thank you,

    Joe

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