Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous

Recently, I needed to restore my laptop to factory settings. I have an HP Pavilion Model Number G-60. I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive. The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted. I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and then restart the installation". Doing this only keeps repeating the error message. I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work. Can you think of anything else that I can try to get this working? Honestly, I am very frustrated with this. I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless. I would appreciate any help you can give me. Thanks, Dave

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Answer accepted by question author

Anonymous

1) On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2) In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

In the Registry Editor..

Browse to....

HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.

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Answer accepted by question author

Anonymous

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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704 additional answers

Anonymous

2015-02-25T08:30:38+00:00

OMFG thanks i was totally freaking out but thanks to this genius i fixed it feww
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Anonymous

2015-02-22T21:44:01+00:00

I should also say that this happened to my 15 year olds Windows 7 starter Acer. It just displays a black screen that says no operating system found, insert a disc with a operating system. I own a HP Pavilion Windows 8.1 64bit AMD A6-5400kAPU with Radon HD graphics / two 8gb Samsung 1600MHz for system memory / Graphics device, AMD Radon HD 7500D / system board is 2AEO 1.0 : system bios is 8.08 / a 1 TB hard drive / built in wifi and Bluetooth. I do love this computer I use it on my flat screen using the DVI plug on the computer with a HDMI adapter. I don't have cable or satellite. Just Neflix and what ever else is on the internet. That's one thing I do love about Microsoft Windows, there killing the dish and cable monopoly! Just get a good computer. I plan on upgrading a few things on mine, but I like it like it is. Nice job with 8.1.
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Anonymous

2015-02-22T18:26:35+00:00

J0seph Red - Legend

That is all....
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