Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous
2011-03-03T22:12:20+00:00

Recently, I needed to restore my laptop to factory settings.  I have an HP Pavilion Model Number G-60.  I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive.  The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted.  I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click OK to restart the computer and then restart the installation".  Doing this only keeps repeating the error message.  I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work.  Can you think of anything else that I can try to get this working?   Honestly, I am very frustrated with this.  I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless.  I would appreciate any help you can give me.  Thanks,  Dave

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-04-12T18:53:35+00:00

1)      On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2)       In  the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

        In the Registry Editor..

                Browse to....

        HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

      Then click on OK for the error and the computer will restart and the installation may complete.  just try it and let me know if it worked.

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Anonymous
2011-03-03T23:03:31+00:00

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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  1. Anonymous
    2017-06-25T10:06:30+00:00

    It helped but the installation proccess blink once and do it again infinitely please help

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  2. Anonymous
    2017-06-24T00:54:22+00:00

    I followed these steps  it got to 64% then shut off.

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  3. Anonymous
    2017-06-21T12:42:13+00:00

    This is complete solution to all the problems you all friends have faced due to getting stuck at 64% or something else.

    I will tell you stepwise, please follow the steps. It is not at all difficult but there doesn't seem to be any other solution.

    This applies to any problem(as far as I know), mine is Dell PC(at max the boot menu buttons can change, which is not difficult to look up).

    Let us begin :->>>

    Step 1: Bootable pendrive (will need another PC)

    i) We will neeed to make a bootable pendrive by installing the windows 10( i.e. creator's update). Choose the same language and architecture 64 or 32 bit.

    ii) Either use linux or Windows to make it bootable pendrive.

    Step 2: Changing booting order(connect your bootable pendrive to your non-functional PC)

    Now windows will not boot from the pendrive by default, in most of the cases, we need to change the boot order(video to illustrate, important only upto 3:21, not later)

    iii) Start pressing the F2 or Esc, to enter into boot menu, once you see the start screen. (this is completely manufacture dependent, like Dell, hp, Asus etc will have different chice of buttons)

    iv) Then see the UEFI boot and change the boot order to the one in which the pendrive is first.(see above video only upto 3:21)

    (if this also doesn't work then check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.)

    Step 3: Booting with bootable pendrive

    PC will now boot from the pendrive, you are done

    v) On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a bootable drive**(see Step 2 again)**.

    vi) Install.

    Any problem let me know.

    May you be able to get out of your problem :)

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